LUX Presbyterian Mercy Acrisure PNC PPG 31st Street Studios

We apologize that this was your experience. We wish you had reached out at check-in, as we would have gladly offered a cancellation and full refund. As disclosed, the home is in an urban neighborhood in an older city. Guests seeking a more white picket fence suburban setting may prefer staying outside Pittsburgh, although that comes with being farther from the stadiums, arenas, and other city amenities our location is conveniently close to. Our neighbors have always been friendly and generally keep to themselves, so we feel describing the neighborhood as ‘run down’ doesn’t fully reflect the reality. None of our friendly neighbors bothered or gave you trouble during your 4 day stay(According to our security cameras). Regardless, we appreciate your feedback and are glad you found the home alone to be clean, well supplied, and comfortable.