Comentario verificado
2/10 Horrible
Nicholas
10 de sept de 2026
Aspectos positivos: Limpieza
Aspectos negativos: Comunicación
The resort itself was pleasant however, their third party, overseas "Vuestay" is terrible. We had a minor issue and major issue we attempted to resolve that had to go to the "local team." Zero help.
We left a pair of airpods when we checked out of the room. Within 20 minutes of leaving, we realized it and called the main number and asked them to be put aside. They were still in the room at that time via find my. Vuestay stated they would reply back if they were turned in. Instead, the cleaning crew took the item (which we tracked every step of the way) and never returned them. We called multiple times to speak with the "local team" to simply have them be returned. Nothing. All we receive are generic replies from this overseas management company that they are "looking into it."
On arrival, our coffee pot has a sign on it that it was broken. We reached out to the main number to ask if there was a replacement. They were extremely confusing and said one would be provided, then it was ordered, then it wouldn't show up until the following week. Not a huge problem, but we requested to at least be reimbursed for the money we spent out of pocket to go elsewhere and buy coffee. Again, they were "reaching out to the local team" to resolve this. Again, nothing.
SeaColony may be a lovely organization to own, but I would not recommend renting from them. It is so pricey and to have these issues without even an attempt for resolution is crazy.
Se alojó 2 noches en septiembre de 2026