4 habitaciones3 baños12 huéspedes217.4 metros cuadrados
Servicios populares
Bañera de hidromasaje en las instalaciones
Aparcamiento en garaje disponible
Se admiten mascotas
Cocina
Lavadora
Barbacoa al aire libre
Echa un vistazo a la zona
Sunriver, OR
Fort Rock Park
Place, Fort Rock Park
A 3 min en coche
Deschutes River
Place, Deschutes River
A 3 min en coche
Campo de golf Sunriver Resort
Place, Campo de golf Sunriver Resort
A 6 min en coche
Redmond, OR (RDM-Robert's Field)
Airport, Redmond, OR (RDM-Robert's Field)
A 40 min en coche
Habitaciones y camas
4 habitaciones (capacidad para 12 personas)
Habitación 1
2 literas individuales
Habitación 2
1 cama de matrimonio grande
Habitación 3
1 cama de matrimonio grande
Habitación 4
1 cama de matrimonio grande
3 baños
Baño 1
WC · Solo ducha
Baño 2
Bañera o ducha · WC
Baño 3
Bañera o ducha · WC
Otros espacios
Porche o patio
Cocina
Acerca de este alojamiento
Jacuzzi privado, mesa de ping pong y futbolín, 10 pases SHARC ilimitados
Esta espaciosa casa de vida inversa tiene 10 pases SHARC ilimitados y también cuenta con ping pong y futbolín para todo tipo de diversión familiar.
El nivel superior, que incluye sala de estar, comedor y cocina con techos abovedados, se llena de luz de las ventanas altos y vistas al bosque. Relájese antes de la enorme chimenea de piedra, y disfrutar de la TV. Entretenido y la cocina son un placer en la cocina totalmente equipada, con horno convencional, y una parrilla de gas es a las afueras de la gran cubierta envolvente amueblado. También en este nivel es una amplia suite principal con cama king size, TV, walk-in closet y baño completo. Hay un segundo dormitorio con literas para cuatro y otro baño completo. Mini nevera en el lavadero y tercera nevera / congelador en el garaje para mayor comodidad
En la planta baja hay dos dormitorios más, ambos con una cama king. Ambos cuentan con televisores de pantalla plana. Una gran sala de estar con chimenea de gas, mesa de juegos y TV, otro baño completo y lavadero amplio completar el nivel inferior. Este nivel se abre a una terraza con jacuzzi. Hay un garaje para 3 coches, trineos, ping pong y futbolín.
Es corto paseo de El Country Store del Norte y en su pie se puede ver ciervos en el camino, e incluso en su patio trasero. Con dos salas de estar / familiares separados y 6 televisores, hay realmente algo para todos. Y sí, su amigo de cuatro patas puede disfrutar de esta casa de vacaciones con usted.
Esta casa ofrece pasa 10 Ilimitado SHARC, tenis libre y acceso gratuito a la Marina Sunriver.
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Detalles:
3 Reyes, 2 juegos de literas, 1 cama Colchón inflable, 4TVs / 4VCRs (32 "TV en la habitación familiar, todas pantalla plana), conexión a Internet de alta velocidad, CD estéreo, 2 reproductores de DVD, W / D, D / W, mesa de ping pong , futbolín, microondas, jacuzzi, 2 chimeneas de gas, sala de estar grande, barbacoa de gas, invierta viviendo, 2340 pies cuadrados, 10 Ilimitado SHARC pasa
Si desea más información sobre el alquiler de Sunriver o nuestros servicios de gestión de propiedades por favor llame.
Añade las fechas para ver los precios
Alojamientos similares
Sunriver Vacation Home, Hot Tub, Bikes, SHARC, Dog Friendly
Sunriver
Sunriver Vacation Home, Hot Tub, Bikes, SHARC, Dog Friendly
17 Redcedar-Sunriver, Oregón: bañera de hidromasaje, barbacoa, WiFi, SHARC Aquatics, Tubing Hill, el monte. Licenciatura, vista al campo de golf, río Deschutes, tenis, senderos para bicicletas
Sunriver
17 Redcedar-Sunriver, Oregón: bañera de hidromasaje, barbacoa, WiFi, SHARC Aquatics, Tubing Hill, el monte. Licenciatura, vista al campo de golf, río Deschutes, tenis, senderos para bicicletas
Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario ha indicado que el alojamiento cuenta con un detector de monóxido de carbono.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Entre los elementos de seguridad de este alojamiento, se incluye lo siguiente: extintor.
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.
Información sobre la zona
Bend
Esta casa de vacaciones se encuentra en el barrio Sunriver de Bend, en las montañas. Visita atractivos turísticos locales como Reserva natural de Sunriver y The Cove; si prefieres ir de compras, acércate a Old Mill District (centro comercial) o The Village. ¿Viajas con niños? Pues llévalos a High Desert Museum y, si te apetece disfrutar de un evento especial, consulta el calendario de Hayden Homes Amphitheater. Dedica algo de tiempo a descubrir cuáles son las actividades de la zona, entre las que se incluyen el patinaje sobre hielo y el golf.
Centro recreativo y acuático Homeowners de Sunriver - A 5 min en coche - 3.5 km
Campo de golf Sunriver Resort - A 6 min en coche - 4.5 km
Old Mill District (centro comercial) - A 19 min en coche - 27.4 km
Cómo moverse por la zona
Estación de Sunriver: 14 min en coche
Redmond, OR (RDM-Robert's Field): a 45 min en coche
Restaurantes
The Wallow Bar & Grill - A 11 min en coche
Century Commons - A 9 min en coche
Sunriver Brewing Company - A 8 min en coche
Village Bar & Grill - A 8 min en coche
Brewed Awakenings Coffee Roasters - A 8 min en coche
Preguntas frecuentes
¿En Jacuzzi privado, mesa de ping pong y futbolín, 10 pases SHARC ilimitados se aceptan mascotas?
Sí, las mascotas pueden hospedarse en este alojamiento.
¿Cuánto cuesta alojarse en Jacuzzi privado, mesa de ping pong y futbolín, 10 pases SHARC ilimitados?
A fecha de 15 de abr de 2026, los precios encontrados para una estancia de una noche y dos adultos en Jacuzzi privado, mesa de ping pong y futbolín, 10 pases SHARC ilimitados el 25 de may de 2026 son de al menos 287 €, tasas e impuestos incluidos. El precio se basa en la tarifa por noche más barata encontrada en las últimas 24 horas para los próximos 30 días. Los precios están sujetos a cambios. Selecciona tus fechas para ver precios más precisos.
¿Cuál es el precio del aparcamiento en Jacuzzi privado, mesa de ping pong y futbolín, 10 pases SHARC ilimitados?
El alojamiento cuenta con estacionamiento propio.
¿A qué hora se realiza la entrada en Jacuzzi privado, mesa de ping pong y futbolín, 10 pases SHARC ilimitados?
Hora de inicio del registro de entrada: 16:00.
¿A qué hora se realiza la salida en Jacuzzi privado, mesa de ping pong y futbolín, 10 pases SHARC ilimitados?
La salida se realiza a las 10:00.
¿Dónde se encuentra Jacuzzi privado, mesa de ping pong y futbolín, 10 pases SHARC ilimitados?
Esta casa de vacaciones de Bend para familias se encuentra en la montaña, a menos de 3 kilómetros de Deschutes River y Fort Rock Park. Reserva natural de Sunriver y The Cove también están a menos de 5 kilómetros.
Comentarios
8,2
Muy bueno
Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
34 comentarios de un total de 69 con una puntuación de 10 - Excelente
10 - Excelente
34
17 comentarios de un total de 69 con una puntuación de 8 - Bueno
8 - Bueno
17
10 comentarios de un total de 69 con una puntuación de 6 - Normal
6 - Normal
10
4 comentarios de un total de 69 con una puntuación de 4 - Mediocre
4 - Mediocre
4
4 comentarios de un total de 69 con una puntuación de 2 - Horrible
2 - Horrible
4
8,6/10
Limpieza
9,2/10
Llegada
9,2/10
Comunicación
9,8/10
Ubicación
9,0/10
Precisión del anuncio
Comentarios
Verificado
8/10 Bueno
Cyndi K.
30 de dic de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
House was great for our large, extended family. Lots of room, clean, well-stocked kitchen. The only complaint is the bed in the Master bedroom is very old and uncomfortable and the linens need to be replaced. Would rent again if the bed was replaced but didn’t sleep well any of the nights we were there. The coffee pot was broken and we called the property management and they were there very quickly with a new one. Overall, very nice experience.
Cyndi K.
Se alojó 4 noches en diciembre de 2025
Respuesta de VrboOwner el 13 de ene de 2026
Thank you for staying with us. We are glad to hear that our team was able to help you with the coffee pot. We will pass on your feedback to the current owner of the home. We look forward to your next visit.
Verificado
10/10 Excelente
Rebecca H.
27 de dic de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great place for famlies
Great house for multi generation stay.
Rebecca H.
Se alojó 4 noches en diciembre de 2024
Respuesta de VrboOwner el 13 de ene de 2025
Woo Hoo. We are so glad that you enjoyed your stay. We look forward to your next visit.
Verificado
10/10 Excelente
Leia H.
12 de may de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Rest and recovery
We enjoyed sitting in front of the fireplace, reading to one another, and savoring the peace of the surroundings. Thank you.
Leia H.
Se alojó 2 noches en mayo de 2025
Respuesta de VrboOwner el 10 de jun de 2025
That sounds so relaxing!!! We are so glad you were able to enjoy your stay and your surroundings. We look forward to your next visit.
Verificado
8/10 Bueno
Kristine S.
27 de nov de 2022
Aspectos positivos: Limpieza y precisión del anuncio
Home away from home
The property was great for us once we were finally able to locate it.
We would stay here again
Kristine S.
Se alojó 5 noches en noviembre de 2022
Respuesta de VrboOwner el 28 de nov de 2022
We are so glad that you enjoyed your stay and we are so glad that one of our staff members were able to help. We look forward to your next visit.
De un sitio asociado
10/10 Excelente
John M.
7 de jul de 2025
Pyramid 1 Review
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Excellent. This is a very nice house that fit our large family well. It is a bit far from the village and SHARC waterpark for walking, but very close to one of the two grocery stores at Sunriver. The neighborhood is quiet.
John M.
Respuesta de VrboOwner el 9 de jul de 2025
Thank you for staying with us and for your wonderful feedback. We look forward to your next visit.
Verificado
6/10 Normal
Ellie V.
16 de jul de 2023
Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
Aspectos negativos: Limpieza
Family vacation
We really enjoyed the house however overall cleanliness was marginal. Great location of the property.
Ellie V.
Se alojó 7 noches en julio de 2023
Respuesta de VrboOwner el 1 de ago de 2023
We would love to be able to turn your 3 star into a 5 star. Anytime you stay with us, and have ANY issues, please let us know right away. We are available 24/7 and want you and your family to have lasting memories.
Verificado
10/10 Excelente
Roxanne R.
28 de jul de 2020
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great family house
The house was clean and had all we needed for cooking. Beds were comfortable.
Roxanne R.
Se alojó 3 noches en julio de 2020
Respuesta de VrboOwner el 28 de jul de 2020
Thank You for staying with Sunset Lodging in Sunriver, Roxanne! We are so glad to hear that you had a great time with your family with us! We hope to host you again!
Verificado
10/10 Excelente
Paula M.
6 de feb de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Family winter vacation
This house was great! Just what we needed. Everyone enjoyed!
Paula M.
Se alojó 3 noches en febrero de 2023
Respuesta de VrboOwner el 9 de feb de 2023
Yat. We hope that everyone was able to make some wonderful memories. We look forward to your next visit to Sunriver.
Verificado
10/10 Excelente
Cyndi R.
29 de jun de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Pyramid 1
Great house for families!
Cyndi R.
Se alojó 7 noches en junio de 2023
Respuesta de VrboOwner el 14 de jul de 2023
We are so glad that you and your family enjoyed the home and your stay. We look forward to your next visit.
Verificado
10/10 Excelente
Neil D.
3 de ago de 2022
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Great property
The house is perfect. The lack of AC was difficult but nobody could predict a heatwave.
Neil D.
Se alojó 3 noches en julio de 2022
Respuesta de VrboOwner el 4 de ago de 2022
Neil we are so glad that you and your family enjoyed the home. Sunriver normally gets 1-2 weeks of really hot weather and cool nights which definitely help. We hope that you and your family will come back and visit us again soon.
De un sitio asociado
10/10 Excelente
Marcy P.
5 de jul de 2024
Very Comfortable Home
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Loved Pyramid 1, it was roomy for our family of 6 adults and 4 kids. Needs some updates but nothing that hindered out stay.
Marcy P.
Respuesta de VrboOwner el 6 de jul de 2024
Hi Marcy
Thank you for your review! We are glad the home worked well for your stay and we look forward to helping in the future.
De un sitio asociado
10/10 Excelente
Shani P.
15 de feb de 2021
Five stars
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Excellent stay - plenty of room for our family, and great customer service when we needed anything. We will definitely be back.
Shani P.
Respuesta de VrboOwner el 11 de may de 2022
Thank you for the excellent review! We are glad that the home was a good fit for you and that we could help in any way that we could. We look forward to helping you with any vacation needs you may have!
De un sitio asociado
10/10 Excelente
peggy s.
5 de sept de 2019
Great family spot
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The house was lovely, with lots of room. All the items one would need in the kitchen and throughout. Conveniently, located.
peggy s.
Se alojó 4 noches en agosto de 2019
Respuesta de VrboOwner el 23 de mar de 2020
Thank You for the 5 star review, Peggy! We are happy to hear that you thought the home was lovely and that you had everything you needed in a great location! We hope to host you again!
De un sitio asociado
10/10 Excelente
Ha L.
23 de ago de 2018
Fantastic stay pyramid#1
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We had great time while staying at the house. Location is so convenient, store & gas station just minute away. Big family is a great choice and we definitely would come again
Ha L.
Respuesta de VrboOwner el 30 de may de 2022
Thank You for the 5 star Review, Ha! We are elated to hear that you had a fantastic stay and want to return! See you in Sunriver!
Verificado
10/10 Excelente
Gerry M.
28 de sept de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Just Like The Description
The house was clean and everything was as advertised. No issues.
Gerry M.
Se alojó 2 noches en septiembre de 2024
Respuesta de VrboOwner el 1 de oct de 2024
Wonderful! We are so glad that everyone enjoyed themselves. Come back and see us again soon!
De un sitio asociado
10/10 Excelente
melanie h.
18 de ene de 2019
Christmas in Sunriver
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
It was awesome....The house fit our family perfectly, all of was a Christmas our grandkids will never forget, as it was a White Christmas,and we didn't expect it...Kids skied for days...perfecto!!!!
melanie h.
Se alojó 5 noches en diciembre de 2018
Respuesta de VrboOwner el 23 de mar de 2020
Thank You for your wonderful 5 star review, Melanie! So glad your family enjoyed the home and it was a perfect a White Christmas, Come back Soon!
Verificado
10/10 Excelente
Viajero verificado
26 de jul de 2021
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
1 Pyramid
Our family enjoyed our stay at this property. It was spacious and easily accommodated our group of seven people. Having a large dining room table and the extra refrigerator in the garage was great for our group. We loved the high ceilings upstairs. The hot tub was a nice feature. We would stay at this house again in the future. The only thing we missed was not having bicycles available.
Viajero verificado
Se alojó 7 noches en julio de 2021
Respuesta de VrboOwner el 10 de ago de 2021
Thank you for your recent review of our Pyramid 1 property. We're so glad you enjoyed your stay. Sounds like you were able to make lasting memories with your family. We hope the next time you visit the Sunriver area, you will again look to Sunset Lodging for your vacation rental needs.
Cheri
Comentario archivado
10/10 Excelente
Lauren R.
4 de ene de 2015
Pyramid #1 Review
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Fabulous. Only recommendation is to have nicer bedding and towels. Both felt cheap and like we were at a holiday inn. Otherwise house was wonderful!
Lauren R.
Respuesta de VrboOwner el 23 de mar de 2020
We love this house too and are glad that you enjoyed your stay. We will see what we can do about updating the bedding and towels.
De un sitio asociado
8/10 Bueno
Karen L.
3 de ago de 2021
Pyramid 1 review
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Spacious, comfortable, well stocked, room for our family of 10.Our only disappointment was no A/C, however fans cooled the house down thru the night. Thankful there wasn’t any forest fire smoke to deal with.
Karen L.
Respuesta de VrboOwner el 6 de ago de 2021
Good morning Leo. Thank you for the very nice review. We are so happy you managed to enjoy your stay despite the heat wave here in Sunriver. Pyramid #1 is a great home for visiting with friends and family. Please come again soon.
Bonnie
Verificado
10/10 Excelente
Viajero verificado
15 de ago de 2022
Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
Great time in Sunriver
Excellent location, house is well outfitted for a family's needs, with hot tub, kitchen well stocked, ping pong table, close to bike trails and store. Windows galore, and 4 bedrooms and three bathrooms. Washer and dryer on site. We saw an amazing thunderstorm complete with hail while playing games inside. The management of this home were incredible and responded to our concerns promptly, timely and went way beyond our expectations. Sunset you are truly the best:) Thank you for making our holiday wonderful.
Viajero verificado
Se alojó 6 noches en agosto de 2022
Respuesta de VrboOwner el 15 de ago de 2022
Thank you so much for the extremely kind words. We will be sure to share with all of our staff. We are so glad that you enjoyed the home and your stay. We look forward to your next stay.
Comentario archivado
8/10 Bueno
Laura W.
17 de ene de 2015
Spacious and well equipped
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Nice house for our family group. Needs a new can opener and could use an upgrade of the bedding. Otherwise very well equipped. The wifi was very spotty, but we contacted management and they sent someone right over to fix it. Will rent again!
Laura W.
Respuesta de VrboOwner el 30 de may de 2022
Thank you for your review! We are happy to hear that you enjoyed the home and would visit us again! We are happy to hear that you reported the WIFI issues and that it was handled promptly! We will forward your bedding concerns to the we will make sure to get a new can opener for the home to keep the kitchen well equipped!
Verificado
10/10 Excelente
Brandice B.
23 de jul de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Cute, comfortable rental
This property was clean and fit our family nicely. We did have a difficult time trying to figure out how you could sleep 12 people as listed since neither one of the couches were pull outs. We ended up having some people from our group not make the trip so it worked great for us but keep in mind in order for 12 to fit they are sleeping on a couch that does not pull out. Also there was a small ant problem but I assume that is pretty common with rental properties. Property is located farther from the village than what I am use to but I did not think to check where it was located prior to booking. Overall this was a great rental and I would stay here again.
Brandice B.
Se alojó 6 noches en julio de 2024
Respuesta de VrboOwner el 23 de jul de 2024
We are so glad that you enjoyed your stay. This home does not have any HABs but there is a queen airbed located in the laundry room for the final 2 people in the group, for a total of 12. We hope that you will come back and visit us again soon.
De un sitio asociado
10/10 Excelente
Jeff S.
31 de may de 2018
Great multi-family stay
Rating Details:
The property manager was very helpful.
The vacation rental was very clean.
I was very happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Great area for walking, biking and SHARC swimming! Customer service was outstanding—when we arrived, we could not find ping pong balls or foosballs. We called and had them 10 minutes later. Two deck chairs were cracked—a call, and they were fixed. Never found the inflatable bed, so a kid slept on a foam mattress topper on the floor (we never called about this...I’m sure they would have brought one). Plenty of dishes. Bring a few towels of your own though!
Jeff S.
Se alojó 3 noches en mayo de 2018
Respuesta de VrboOwner el 23 de mar de 2020
Thank You for the AWESOME REVIEW!!! We love when our staff has the opportunity to WOW our guests with their service! We pride ourselves on customer service and it is wonderful to hear that it does not go unnoticed! Hope to see you in Sunriver again soon, we would love to host you again!
Verificado
6/10 Normal
Kathryn D.
27 de dic de 2022
Aspectos positivos: Limpieza, ubicación y precisión del anuncio
Aspectos negativos: Llegada
Some disappointments
Property felt like owners/managers weren’t concerned with quality. One of the stove burners didn’t work, several light bulbs were burned out. There were no instructions for operating things like fireplaces. The football and ping pong tables which we were looking forward to were in the garage .. temp was 12 degrees when we arrived so playing in the garage wasn’t an option. It would have been nice to know that in advance. But the worst was that when we arrived at 4:30 to check in, — our check in time was 4 — the house was being cleaned. We were able to get in an hour later. Didn’t enjoy hanging out in our cars in freezing temps. I emailed about it … no response. Disappointing. We loved the area and location, the house was comfortable, but the lack of interest in details described above will have us looking elsewhere for our next Sunriver vacation.
Kathryn D.
Se alojó 4 noches en diciembre de 2022
Respuesta de VrboOwner el 9 de ene de 2023
Thank you for your feedback Kathryn. First and foremost, please know that our staff is available 24/7 by email and or phone. We have staff that is on call in the event something happens after hours. We have reviewed are VRBO messages, our daily log and our phone logs and we have no correspondence from you regarding the items not working. We will forward that information to the proper department so that it can be looked at. We do have a call from you regarding check in. Unfortunately, our housekeeping staff was overwhelmed on the day of your arrival. When you called, we were very concerned and dispatched EVERY AVAILABLE housekeeping as they became available to get you into your home as quickly as possible. It does say in your contract that during peak seasons, your home will may not be ready until 5 pm. This was the timeframe during your stay. Finally the home does specifically say the location of the foosball and ping pong table. It reads "There is a 3-car garage, which houses sleds, a ping pong table and a foosball table". So sorry that you felt we didn't relay that information. Additionally, you are always more than welcome to call us so we would have gladly brought out a space heater for you to assist with the heat in the garage so you could enjoy some family competition.
We hope you come back to Sunriver soon.
De un sitio asociado
2/10 Horrible
Sheena K.
11 de ago de 2024
Dirty, broken....not a good experience
Rating Details:
The property manager was more than helpful.
The vacation rental was very dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
From the moment we arrive literally within minutes this place was a mess. I was greeted by a Sunriver person who said their was a complaint about successive garbage, clearly it wasn’t ours we just arrived but that garbage never was picked up...an entire garbage of cans never left the whole time. The windows tracks full of dead bugs, the floor is digesting...wipe it with a wet towel and it’s dark black everywhere. The vent is covered in gross dust so I assume the filter has never been changed either. The light bulb in the master bath toast doesn’t work, the tack strip in the master closest is visible to find my foot so that was fun. The sink backed up day 2 and it was the P-trap FULL so clearly nobody had done preventative maintenance and no way it hadn’t backed up prior on somebody. The sprayer on rh sink didn’t work, walls are all gross and dirty and you had a tons of kids but no pots or pans they fit....? Sounds like a fun trip? I’d like a refund of some kind this house should be rented until it is brought up to a Sunriver likestandard. Oh and the chair in the back is broken, nobody said anything f and we found out the hard way....inwill never rent this place again.
Sheena K.
Se alojó 6 noches en agosto de 2024
Respuesta de VrboOwner el 15 de ago de 2024
Thank you for your feedback. The last Sunset staff member was in the home during the morning hours, so it is unclear who the Sunriver person is that you spoke to. We provided your group early access to the home after you attempted to get into the home before check-in time and found that your code was not activated yet. You did not mention anything about the garbage in any of the phone calls you made to the office requesting items. After each call, our staff brought you every item that you requested as well as addressed any issue that you may have mentioned. Each phone call ended on a positive note. Our staff member had to disassemble the garbage disposable to remove the fresh potato peels and eggs. Unfortunately, there wasn't any discussion about your other concerns, nor did you mention any need for compensation until you wrote a review.
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Propietario/a: Sunset Lodging
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Propietario/a Premium
Ofrece un servicio excelente a los huéspedes de manera constante.