Cabaña

Sentirás que estás de vacaciones en un globo atado en esta espaciosa y lujosa cabaña de Pigeon Forge.

Galería de imágenes de Sentirás que estás de vacaciones en un globo atado en esta espaciosa y lujosa cabaña de Pigeon Forge.

Exterior
Zona de estar
Sala de juegos
Interior
Bañera de hidromasaje al aire libre

Comentarios

8,8 de 10
Excelente

Aspectos destacados

  • Amplio espacio para disfrutar
    Este alojamiento ofrece más espacio para relajarse.
  • Bañera de hidromasaje privada
    Poco común: relájate en un lujoso espacio solo para ti.
2 habitaciones2 baños10 huéspedes

Servicios populares

  • Piscina
  • Bañera de hidromasaje privada
  • Aparcamiento en las instalaciones disponible
  • Se admiten mascotas
  • Cocina
  • Lavadora

Echa un vistazo a la zona

Ver en el mapa
Sevierville, TN
  • Place, Río Little Pigeon
    ‪A 5 min en coche‬
  • Place, Dollywood
    ‪A 13 min en coche‬
  • Place, Restaurante con espectáculo Dolly Parton's Stampede
    ‪A 13 min en coche‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪A 63 min en coche‬

Habitaciones y camas

2 habitaciones (capacidad para 10 personas)

Habitación 1

2 camas individuales

Habitación 2

1 cama de matrimonio grande

Habitación 3

1 sofá cama doble

Habitación 4

1 cama de matrimonio grande

Habitación 5

1 sofá cama doble

2 baños

Baño 1

Baño 2

Otros espacios

Porche o patio
Porche o patio hawaiano
Cocina

Acerca de este alojamiento

Sentirás que estás de vacaciones en un globo atado en esta espaciosa y lujosa cabaña de Pigeon Forge.

Cuando vengas a las Montañas Humeantes sentirás que estás de vacaciones en un globo atado en esta espaciosa y lujosa cabaña de Pigeon Forge. Muy arriba y lejos de las multitudes, pero a solo unos minutos de todas las atracciones de Pigeon Forge y Gatlinburg, esta cabaña lo tiene todo. “Up Up & amp; Away "ofrece tres niveles de lujo, cada uno con impresionantes vistas de las montañas. ¡Alojar hasta 10 personas en esta casa de vacaciones siempre será su primera opción año tras año!

¿Quién necesita Calgon? Puede retirarse en la lujosa bañera de hidromasaje en la suite principal o disfrutar de los opulentos muebles en las dos habitaciones espaciosas, cada una con baño privado y TV por cable. Disfruta de la cocina totalmente equipada con una buena comida familiar a la antigua o disfrutar de esas magníficas vistas a la montaña en las cubiertas cubiertos! ¡Tome su café de la mañana con las aves en el campo rockeros o rejuvenezca pasando un rato tranquilo viendo la puesta de sol desde el jacuzzi privado!

Puedes relajarte frente a la chimenea en la gran sala, seleccionar uno de los canales de películas premium o deslizar una película en el reproductor de DVD en el 60? TV LCD. No se puede decidir en un espectáculo de ver? ¿Nadie tiene que renunciar a la pantalla grande solo para bajar a la sala de juegos y ver su película o evento deportivo en los 60? ¡Televisión de pantalla plana! “Up Up & amp; Away "está ciertamente" listo "para una competencia amistosa: juegue uno o dos juegos de hockey de aire en la piscina o ingrese al mundo virtual con el sistema de videojuegos Wii.

¡Con estas hermosas vistas y servicios de primera clase, esta es seguramente una cabaña de la que usted, su familia y sus amigos se jactarán y volverán año tras año! “Up Up & amp; Away ”se encuentra a minutos de Pigeon Forge y Gatlinburg. Así que tómate tus próximas vacaciones “Up Up & amp; Lejos ”al lujo en las Montañas Humeantes!

Añade las fechas para ver los precios

Alojamientos similares

Normas del alojamiento

Hora de comienzo del registro de entrada: 16:00
Edad mínima para alquilar: 21
Hora límite del registro de salida: 10:00
default

Menores

Se admiten niños a partir de cualquier edad
default

Eventos

No se permiten eventos
default

Mascotas

Se admiten mascotas
default

Fumadores

No se permite fumar

Información importante

Otros detalles

Número de alojamiento: 577816vb
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.
Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario ha indicado que el alojamiento cuenta con un detector de monóxido de carbono.
El propietario ha indicado que el alojamiento cuenta con un detector de humo.
Entre los elementos de seguridad de este alojamiento, se incluye lo siguiente: extintor.

Información sobre la zona

Sevierville

Esta cabaña se encuentra en Sevierville, en las montañas. Sumérgete en la belleza natural de Río Little Pigeon o Douglas Lake, antes de recorrer atracciones turísticas como Museo del Titanic y Dollywood. Parque acuático Dollywood's Splash Country y Parque acuático cubierto Wild Bear Falls también son opciones muy interesantes. Descubre todas las actividades acuáticas que podrás hacer en la zona (por ejemplo, pesca); además tendrás ocasión de disfrutar de la naturaleza al aire libre con opciones como las rutas a pie o en bicicleta.
Mapa
Sevierville, TN

Qué hay en los alrededores

  • Río Little Pigeon - A 5 min en coche - 5.7 km
  • Huerta Mountain View Orchard - A 9 min en coche - 9.3 km
  • Parque Patriot - A 13 min en coche - 13.4 km
  • Dollywood - A 13 min en coche - 12.4 km
  • Restaurante con espectáculo Dolly Parton's Stampede - A 13 min en coche - 13.8 km

Cómo moverse por la zona

  • Alcoa - Aeropuerto de Knoxville (TYS): a 65 min en coche

Restaurantes

  • ‪Spotlight Bakery - ‬A 25 min en coche
  • ‪The Grist Mill Cinnamon Bread - ‬A 15 min en coche
  • ‪Aunt Granny's - ‬A 15 min en coche
  • ‪The Front Porch Cafe - ‬A 16 min en coche
  • ‪Wilderness Pass Restaurant - ‬A 25 min en coche

Preguntas frecuentes

¿En Sentirás que estás de vacaciones en un globo atado en esta espaciosa y lujosa cabaña de Pigeon Forge. hay piscina?

Sí, este alojamiento cuenta con una piscina.

¿En Sentirás que estás de vacaciones en un globo atado en esta espaciosa y lujosa cabaña de Pigeon Forge. se aceptan mascotas?

Sí, las mascotas pueden hospedarse en este alojamiento.

¿Cuál es el precio del aparcamiento en Sentirás que estás de vacaciones en un globo atado en esta espaciosa y lujosa cabaña de Pigeon Forge.?

El alojamiento cuenta con estacionamiento propio.

¿A qué hora se realiza la entrada en Sentirás que estás de vacaciones en un globo atado en esta espaciosa y lujosa cabaña de Pigeon Forge.?

Hora de inicio del registro de entrada: 16:00.

¿A qué hora se realiza la salida en Sentirás que estás de vacaciones en un globo atado en esta espaciosa y lujosa cabaña de Pigeon Forge.?

La salida se realiza a las 10:00.

¿Dónde se encuentra Sentirás que estás de vacaciones en un globo atado en esta espaciosa y lujosa cabaña de Pigeon Forge.?

En la montaña, esta cabaña se encuentra a menos de 15 kilómetros Río Little Pigeon, Isla de Pigeon Forge y Restaurante con espectáculo Dolly Parton's Stampede. Palacio de exposiciones y congresos LeConte Center at Pigeon Forge y Campo de golf municipal de Gatlinburg también están a menos de 15 kilómetros.

Comentarios

8,8

Excelente

Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
Leer másSe abre en una ventana nueva
68 comentarios de un total de 114 con una puntuación de 10 - Excelente
30 comentarios de un total de 114 con una puntuación de 8 - Bueno
8 comentarios de un total de 114 con una puntuación de 6 - Normal
5 comentarios de un total de 114 con una puntuación de 4 - Mediocre
3 comentarios de un total de 114 con una puntuación de 2 - Horrible

8,6/10

Limpieza

9,4/10

Llegada

8,8/10

Comunicación

9,8/10

Ubicación

9,2/10

Precisión del anuncio

Comentarios

Verificado

10/10 Excelente

Cami w.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Beautiful views, very clean property and easy to check in and out
Se alojó 2 noches en octubre de 2025
Verificado

8/10 Bueno

Cynthia B.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Nice cabin, great views!
Se alojó 5 noches en octubre de 2025
Respuesta de VrboOwner el 11 de nov de 2025
Thank you for your kind review! We're delighted to hear you enjoyed the cabin and its views. We look forward to welcoming you back soon.
Verificado

8/10 Bueno

Debbie L.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
The host was very attentive. We had some issues with the hot tub and cleanliness but it was handled with no issues. We enjoyed our stay.
Se alojó 4 noches en diciembre de 2025
Respuesta de VrboOwner el 8 de ene de 2026
Thank you for your kind words and feedback. We're pleased to hear you enjoyed your stay, despite the hot tub and cleanliness issues.
Verificado

10/10 Excelente

ashley h.

Aspectos positivos: Limpieza, comunicación, ubicación y precisión del anuncio

Great Views

It has the prettiest views! Would stay again!
Se alojó 2 noches en diciembre de 2022
Respuesta de VrboOwner el 31 de jul de 2023
We are pleased you enjoyed the view!!!
Verificado

10/10 Excelente

Riley S.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Friend Trip

Great cabin.
Se alojó 2 noches en noviembre de 2023
Respuesta de VrboOwner el 8 de dic de 2023
Glad to hear you had a great time!
Verificado

10/10 Excelente

David M.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Very happy about this place

It was a great cabin for the price and the view is just amazing! I highly recommend Especially if you have your pups with you overall I truly enjoyed it!
Se alojó 2 noches en agosto de 2022
Respuesta de VrboOwner el 31 de jul de 2023
Thank you for taking the time to share your guest experience. Our staff strive hard to make all of our guests' vacation experiences a great one. We look forward to welcoming you in the future.
Verificado

10/10 Excelente

Debbie W.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Happy Memories!

Exactly what we needed. Great location, wonderful views. Nice cabin.
Se alojó 2 noches en julio de 2019
Respuesta de VrboOwner el 31 de jul de 2023
We are pleased to see you enjoyed your stay!!!
Verificado

10/10 Excelente

Tracy T.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Up Up and Away

The cabin was very clean and the views were amazing! Enjoyed the downstairs recreation area and the community pool was very nice. Great vacation!
Se alojó 5 noches en junio de 2023
Respuesta de VrboOwner el 31 de jul de 2023
We are pleased to see you enjoyed your stay hope to see you again soon!
Verificado

10/10 Excelente

Jason S.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Highly recommendes

This cabin has everything you need for comfort, entertainment, and relaxation.
Se alojó 3 noches en mayo de 2022
Respuesta de VrboOwner el 31 de jul de 2023
Thank you for taking the time to leave a review. Keep us in mind for next time.
Verificado

10/10 Excelente

Adrienne C.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Beautiful cabin with a beautiful view. Would definitely come back again.

Creat experience. Everything went smoothly.
Se alojó 4 noches en junio de 2020
Respuesta de VrboOwner el 31 de jul de 2023
We are so glad to hear that you enjoyed your stay with us! Our staff strive very hard to make our guests vacation experience the best that it can be. We always love to hear such great positive feedback. We look forward to having you come stay with us again.
Verificado

10/10 Excelente

Brian R.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Great Cabin

We really enjoyed our stay at this cabin. The pool was great with A nice place to eat at located at the pool. Location was convenient. Cabin was very clean and comfortable. Only negative is the hot tub never got hot. But other than that it was a really awesome stay.
Se alojó 5 noches en mayo de 2021
Respuesta de VrboOwner el 31 de jul de 2023
We are so glad to hear that you enjoyed your stay! We always love to hear positive and constructive feedback. It is a gift that we do not take for granted. It’s the only way to grow and improve and that’s an important focus of ours. We work hard to make sure that all of our guest have a wonderful vacation experience. We hope to see you back soon!
De un sitio asociado

10/10 Excelente

Martha M.

Even better than expected

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Wonderful
Se alojó 3 noches en marzo de 2018
Respuesta de VrboOwner el 31 de jul de 2023
Thank you for taking the time to share your comments. These reviews are very important to us as they advise us on where we excel and where we may improve. We appreciate you taking the time out of your busy day to share your comments. Our team strives to provide each guest with an exceptional escape to paradise! We look forward to seeing you again soon.
De un sitio asociado

10/10 Excelente

Up,up, away

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Nice
Respuesta de VrboOwner el 31 de jul de 2023
Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. We hope to see you again very soon!
Verificado

8/10 Bueno

Rachael H.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Great place, great view

The place was way up the mountain making for an amazing view. It was cozy and decorated for Christmas. Only complaint was from friends staying in the downstairs bedroom saying when the heater kicked on it was a super noisy in their closet disturbing their sleep. I would stay again100%.
Se alojó 4 noches en diciembre de 2023
Respuesta de VrboOwner el 7 de feb de 2024
Thank you for your review! We're delighted to hear that you enjoyed the amazing view from our place and that you found it cozy and nicely decorated for Christmas. We apologize for the inconvenience caused by the noise from the heater disturbing your friends' sleep in the downstairs bedroom.
Comentario archivado

10/10 Excelente

Maureen P.

Heaven

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: My family and I enjoyed this house very very much. It has enough room at least two families. The View was unbelievable and all the amenities perfect
Se alojó 3 noches en octubre de 2016
Respuesta de VrboOwner el 31 de jul de 2023
Thank you for filling out this survey. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. It is always wonderful to hear such positive feedback from our guests. The team will be thrilled to hear you enjoyed your stay. We hope to see you again very soon!
Verificado

10/10 Excelente

Tzer Y.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Awesome place!

My family and I loooove this place! Everything about this place was beautiful...the kids loved it! My teenager son loved it! We did not run into any trouble expect that the morning of departure all the lights went out and came back on and the alarm went off but that was easy to fix. If you want a quite getaway or family getaway I recommended this place. It’s the best way to make new memories!
Se alojó 1 noche en junio de 2021
Respuesta de VrboOwner el 31 de jul de 2023
We are absolutely thrilled you enjoyed your stay so much! We always love to hear about positive guest experiences. We appreciate you taking the time out of your busy schedule to share your feedback. Our goal is to create a home away from home, a true escape to paradise! It always warms our hearts when our guests enjoy the trip as much as you have. We look forward to welcoming you back again soon!
Verificado

10/10 Excelente

Hank H.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Spectacular view

This cabin has a spectacular view. It is **way** up the mountain. Once you get up there you get the "look where I am" feeling. We saw 3 bears during our stay that were not a safety issue.. just walking by completely uninterested in us. Cabin was clean and we loved that our dog was welcome. There were plenty of canine visitors in adjacent cabins. Would stay there again.
Se alojó 5 noches en abril de 2022
Respuesta de VrboOwner el 31 de jul de 2023
Hank, thank you for your stay with Eden Crest and for taking the time to leave your comments. Legacy Mountain Resort is one of the best views in Pigeon Forge. We re so happy you enjoyed the cabin and the area. Please come back to stay with us again!
Verificado

10/10 Excelente

BENJAMIN S.

Aspectos positivos: Limpieza, comunicación, ubicación y precisión del anuncio
Aspectos negativos: Llegada

Best view

We had a great time. Just had a problem with the door code and the alarm when we arrived. It took 20 minutes to open the door
Se alojó 3 noches en octubre de 2023
Respuesta de VrboOwner el 19 de oct de 2023
We are pleased to see you thought this cabin had the best view it is hard to beat!
Verificado

10/10 Excelente

Sara M.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Beautiful View

Overall a great stay, clean cabin, comfortable bedding. The ladder to the loft was different as the steps were staggered and far apart, but fine for teenagers. The only thing I think renters should know is that both bathrooms can only be accessed through the bedrooms, so no main guest bath. The kids loved the game room, adults loved the view!
Se alojó 2 noches en abril de 2023
Respuesta de VrboOwner el 31 de jul de 2023
This cabin does not disappoint view wise! Hope to see you again soon!
Comentario archivado

10/10 Excelente

Paradise

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Our cabin was beautiful and a home away from home. Breath taking views. The cabin was very nicely decorated and clean; however, the carpet downstairs could use a good shampooing it's very dirty and stained. Other than that we loved it and hope to rent Up, up, and away again next year.
Respuesta de VrboOwner el 31 de jul de 2023
Thank you for taking the time to fill out this survey and for choosing Eden Crest Vacation rentals as your vacation destination. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. The team here is thrilled to hear that you enjoyed your stay. We hope to see you again very soon!
Verificado

8/10 Bueno

Heidi P.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Christmas stay

Pros: Cabin was beautiful, it was decorated for Christmas, plenty of linens, games and TVs for all. The cabin was exactly as pictured. Cons: Heater for the main floor couldn’t keep up with the cold temps. Toilets wouldn’t flush properly as if septic system was clogged / full.
Se alojó 3 noches en diciembre de 2022
Respuesta de VrboOwner el 31 de jul de 2023
Thank you for taking the time to leave us a review. We hate to see you had some issues. I do see that the septic was a resort issue that was addressed.
Verificado

10/10 Excelente

Anjali M.

Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio

Gorgeous view, very nice unit

View is breathtaking. Very nice unit kitchen, Living, dining area , guest bedroom and 2 bed loft on main floor, master bed and game room on lower level. Game room had very large tv, pool table, arcade games and other game room stuff. Hot tub on lower level balcony. Minor issues like broken blinds and frayed area rugs. The community club house with exercise room and pool is walking distance. Overall great vacation experience.
Se alojó 7 noches en agosto de 2021
Respuesta de VrboOwner el 31 de jul de 2023
The view is truly breathtaking at this cabin! Up, Up and Away truly offers the ultimate cabin experience for a Smoky Mountain vacation. We deeply appreciate the time you took to send your observations as constructive feedback is a gift that we never take for granted. It is the only way to grow and improve and that is an important focus of ours. Your feedback is greatly appreciated and will certainly use this as an opportunity to better improve our product and ensure all deficiencies highlighted are looked at. We really hope to have the opportunity to welcome you in the future.
Verificado

4/10 Mediocre

A B.

Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
Aspectos negativos: Limpieza

Stay

Blood on the sheets and mattress pad. Linens not changed. Several things broken in cabin.
Se alojó 3 noches en octubre de 2022
Respuesta de VrboOwner el 31 de jul de 2023
Thank you for taking the time to leave a review. We hate to see you had some issues during your stay. I have left a voicemail to discuss the issues but have not received a call back. If you would like to discuss the issues, please give us a call at your convince.
Comentario archivado

4/10 Mediocre

Disappointing

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was somewhat unhappy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We have vacationed in the Smoky Mountains and were very disappointed in the location. The house was very nice, but was in a "development", right on the road. There was a good bit of automobile traffic and noise from folks coming and going during most of our stay. We were disappointed that the fireplace did not generate heat for the home, but was more for aesthetic value. The kitchen was not well-stocked. We may be spoiled from other Smoky Mountains, but this stay was less than we had hoped.
Respuesta de VrboOwner el 31 de jul de 2023
Thank you so much for taking the time to fill out the survey regarding your stay. These surveys are very important to us as they allow us to discover what areas we excel at but also what areas need attention. We do apologize for the disappointment you experienced while staying with us. We regret to hear that you had any issues. As you may or may not know all of our cabins are privately owned and we have several throughout Pigeon Forge and Gatlinburg. With each of the cabins being privately owned it can be a unique experience in each of them. The owner of the cabin had choose to put in an electric fireplace for an eccentric look and not for the heat. Unfortunately, we cannot find any recordings of you calling to share concerns about needing more kitchen supplies for the cabin nor do I show any work order requests for housekeeping to return. Had you said anything about your concerns during your stay we would have gladly sent housekeeping back to bring you the supplies you needed. We truly regret that your last visit did not exceed all of your hopes and expectations. Our desire at Eden Crest is to try and provide all guests with a wonderful vacation experience. While we are human and none of us are perfect our efforts were sincere and hope that you will accept our sincere apology in the spirit in which it is given.
Verificado

6/10 Normal

Lindsey S.

Aspectos positivos: Llegada y ubicación
Aspectos negativos: Limpieza y comunicación

Beautiful but not clean

This house had an amazing view in the best area. It was right down the road from the pool! The only bad thing about this house was it was dirty. There was dog hair everywhere. All over the sheets, blankets, pillows, etc... The pullout downstairs was supposed to sleep two of our guests that we had and it did not because it wasnt even a bed. The springs were sticking out of it, making it uncomfortable so they slept on the ground. We called and asked if we could get a new matress and they told us that someone would come look at it, which they did, but did not take any action to bringing us a different matress. Other then the excessive amount of dog hair everywhere and the matress downstairs, it was decent!
Se alojó 3 noches en agosto de 2019
Respuesta de VrboOwner el 31 de jul de 2023
Thank you for your recent stay. We truly appreciate the time you took to send your observations as constructive feedback is a gift that we never take for granted. It’s the only way to grow and improve and that’s an important focus for us. Please accept our most sincerest apologies if your stay was less than satisfactory due to the issues that you mentioned concerning the sleeper sofa and cleanliness. It is not our intention to be the source of problems and issues but just the opposite. When any unforeseen issues or maintenance concerns arise we will always move quickly to address them as soon as possible. We were not aware of the dog hair issues and would have gladly sent cleaners back to address any oversight. We are also very sorry that it was never explained to you that the new mattress that was ordered would not be received within your visit. If sleeping on the couch unopened was not a viable option we would have typically offered an air mattress. We are very sorry if it was not offered to you during your stay. Please know that the maintenance staff member who addressed the bedding issue is no longer with us. We hope that you will accept our sincere apology in the spirit in which it is given. We will be sending you a gift certificate for a future stay. Please take this experience as an isolated one and we hope to have the opportunity to welcome you in the future.

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