Treflez: Casa / villa / chalet - TREFLEZ

Hello, We are sorry to read this. We take any feedback very seriously. We feel it is quite unfair and here is why : The web site is translated in English automatically and it is true that translations of Home Away have flaws. You pointed beforehand bedshhets were included in the English version so we had to offer them for free on your insisting demand. And we did, remember? for 17 persons. Likewise, each room has « cabinet de toilette » which, in French, is a separate small room with basin, closet and mirror but no toilet. The website translated by "toilets" I guess. If you imagined the house had 9 toilets, you must have been desappointed. The house has 2 toilets, one bathroom with bath and 2 bathrooms with showers. Regarding others comments, keep in mind it is a family house. You can eat in silverware and Limoges crockery but a few are chipped. Signs of times. IKEA crockery is much cheaper but not as nice. Regarding towels, when we say no towels provided, it is no towels provided. It obviously includes bathrooms. Re. fridges : there are 2 big fridges, one brand new and one has a freezer compartment. You think it is too small but on vacation, one tend not to freeze much in Britany as fresh food is favored. Unless you come with loads of frozen food, this set up proved appropriate. Regarding cleanness, it is very surprising as we never had complaints in 15 years but we shall pay more attention. Our cleaning team however complained the bedrooms were left filthy with mud and sand on the floor and in beds… which damaged antique wooden floors. All the other rooms were left by you in a very poor state which needed additional intensive cleaning. Re. Barbecue it can take easily 2 beef ribs. I dont know about your sausages... The baby chair is an antique Thonet chair and worth some real money. The strap is in the cupboard drawer... Just ask. Nevertheless, we are glad you enjoyed your stay and took advantage of the garden and comfy beds.

Bonjour et merci de votre retour. Nous sommes étonnés de votre commentaire sur la propreté qui est habituellement très bien notée. Nous serons plus vigilants à l’avenir Merci!

Merci Abraham de votre séjour ! Je suis ravi que tout se soit bien passé… au plaisir de vous revoir à Bergerac peut être.

Merci de cette appréciation sympathique et nous sommes heureux que vos vacances se soient bien passées. Cordialement, Jean

Merci de votre commentaire détaillé et bienveillant. Nous sommes ravis que vos vacances se soient bien passées. Pour les rangements dans les chambres, nous allons remédier à cela. Les armoires existantes dans les cabinets de toilettes sont sans doute insuffisantes. Bel été. Jean

Bonjour, Désolé pour cet épisode frisquet. Les dépanneurs ont mis du temps à intervenir… mais ravis que le reste de votre séjour se soit bien passé. Bien cordialement, Jean et Catherine

Merci de votre appréciation et ravis que votre séjour se soit bien passé ! Au plaisir de vous revoir chez nous !

Merci de votre gentil commentaire ! En vous souhaitant un bel été.

Merci de votre avis sympa ! Nous sommes ravis que tout se soit bien passé.