(Soleado) días de nuestras vidas | Incluye piscina, barbacoa y bicicletas.

Anna, Thank you for the review. We’re sorry the stay didn’t meet the standard we hold for this home. Severe storms the night before and morning of check-in knocked out power-related systems which we were unaware of until you notified us, which included the living-room TV, the amp for the pool Sonos, and the sum pump that keeps groundwater away from the foundation. A solar panel was also pulled off the roof, which caused the leaks in the bedroom, hallway, and ceilings. We heard from you, via text@ 11:55PM Sunday night about the refrigerator and TV, then Monday morning about the leaks. Crews were arranged that same day; the TV was replaced and the other items, except the amplifier, were addressed by late afternoon Monday. We also refunded all fees for Sunday night because of the water intrusion. We’re sorry it felt like no one responded quickly enough. If the refund or any other detail doesn’t match what you remember or VRBO records, please email us directly so we can review it with you. We hope you’ll consider giving the house another chance when conditions are normal. We’d like to host you the way this property is meant to be experienced. Sincerely, Jimmy