Encantadora casa de campo en 4 hectáreas - 2 lagos, bañera de hidromasaje, piscina de la puerta y pases de club de salud

We understand it is always very difficult when you book a (2 week) holiday and members of your family are ill for pretty much the entire time. Who wouldn't be frustrated at having to spend all your time indoors in a strange home. Minor imperfections will seem exaggerated and we get that. Nevertheless, we feel that many of the above comments are somewhat unfounded. Lilliput was completely redecorated in 2021 and we believe it still presents very well. The mattress has been commented on as being comfortable by many guests, but again, we do understand that soft and hard mattresses are very much a personal thing. There were indeed a few spots of mould on the showers and we apologise for that. They have now been dealt with. Kettle and Toilet seat. We do live close by, and if we had been informed of these, they would have been fixed / replaced immediately. We cannot fix what we do not know about. The toilet seat simply needed tightening and took 30 seconds to fix when we picked it up on their departure. Ditto vanity lights. Hot tub - when you visit a cottage with a hot tub, you are paying for it either in the price or as an added extra. We have chosen the latter as we do not sea why (the 40% of) guests who do not want one, should have to pay for it. IN addition there is the environmental cost. Heating water to bath temperature requires energy and this means higher emissions. By only heating the hot tub for guests who wish to use it, we calculate that this simple change saves just under a tonne of CO2 being emitted into the atmosphere each year. We make no apologies for the extra charge on that basis alone. We love hot tubs and think for many people they are n luxury which can really make a holiday. But we try and operate them responsibly. This means keeping them clean (highly chemically intensive) and limiting their carbon footprint. Finally, if we seemed "unapproachable" we apologise for that. We leave guests to enjoy themselves but if something goes wrong we are always happy to help.