Location is solid, easily accessible to pioneer trail. About 10 minutes from Heavenly. Other than that this property falls short in all categories. Antiquated check in system that requires the renter to go to check in office to resign all papers and docs that have already been signed electronically. Cleanliness: random stains on carpet which I guess has to be expected in a rental that has carpet and allows pets? Additionally once myself and guest cleared the deck of snow pack (mind you it hadn’t snowed in 37 days when we arrived so this is snow from over a month ago) and we’re able to reach the grill we found what looked like frozen vomit coating a good portion of the grill cover, no thanks won’t be using that. Wifi can’t handle 11 people with their devices. Some false/misleading advertisements such as stainless steel appliances, flat screen TVs, etc. Its as if the home were in a time capsule from the 90’s. VHS tapes and all! Simple things like toilet floats were inoperable. All that said it was mostly minor and didn’t impact the guest experience all that much. Safety was the biggest issue I had with this property. Upon arriving I see the driveway has thick ice at least 1-3” and the walk way up is essentially inaccessible due to ice pack. I message the 24/7 customer service immediately to see if they can send someone to take care of the hazard and they ask if there isn’t a shovel there? I was thrown off initially because at no point after spending $,$$$ on a 3 night rental did I think I’m going to have to shovel snow or pick ice to keep my guests safe ? Well surprise to me that’s exactly what’s expected of guests. After a lengthy conversation with the GM, Josh Priou, he stated that it was part of the Tahoe experience and that we should expect it. Josh was nice enough to give us a 10% discount on our stay which basically covered the labor it took to clear the stairs and path to the house. Discount wasn’t my focus though. Reason I won’t be booking with Lake Tahoe accommodations again is even after pointing out the amount of ice that accumulated on the driveway and that my guests had already slipped multiple times on the walking path/driveway, the GM stood firm in that it wasn’t their responsibility to clear it or even attempt to make it safe. Usually don’t leave reviews but would hate for a group with anyone that’s on the older side get seriously injured from a slip and fall on the ice at this property.