Fantastic Condo - Overlooking Pool -Solo a 3 km de Disney

We would like to clarify a few points for future guests. The fact that we do not provide washcloths is clearly stated both in the listing description and in the welcome message sent immediately after the reservation is confirmed. During our communication, you acknowledged that you had not read those messages, so it is disappointing to see this reflected negatively in your review. Regarding the door code, the code provided in the check-in instructions was the same code that was successfully used throughout your stay. While there was confusion upon arrival, the access information itself was correct and remained unchanged. We also tried to make up for the inconvenience by granting a complimentary late checkout until 1:00 PM, four hours beyond our standard checkout time. We always strive to help our guests and accommodate reasonable requests whenever possible. For that reason, we are disappointed that our efforts to assist were not reflected in your review. We wish you all the best in your future travels.