SANDPIPER BEACH RESORT - Cottage # 12

Our cottages are cleaned thoroughly and inspected prior to your arrival. And it was very clean. You are writing a bad review because you did not bring what you were supposed to bring for your stay. It states on our website what you must bring and we sent out a important email for your stay prior to your stay. You obviously did not read this important email. Our guests have no problems with our rules and policies.

Also regarding your barbecue not working. It was working. We had it checked. You never called or texted to have someone come there and get it started for you. We have someone on site who does that and we also have extra barbecues on site and propane tanks to at your disposal. We never received a complaint or call from you regarding this matter.

Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. However, we feel it’s important to clarify the circumstances. At the time of booking, our clearly stated policy requires that all guests under the age of 25 must receive prior approval before confirming a reservation. Unfortunately, this policy was not followed in your case. Additionally, during your stay, there were multiple violations of our house rules, which are designed to ensure a safe and enjoyable experience for all guests and neighbors. As a result, we were left with no choice but to involve security to maintain the peace and integrity of our property. We take our responsibilities to our community, property, and future guests seriously, and we apply our policies consistently to protect all parties involved. We regret that the situation escalated but hope you understand that our actions were in line with our established terms. We wish you all the best in your future travels.