Familia única Villa 2 Dormitorios 2 Baños

Thank you Karen for your lovely review and off course for your helpful tips. It was a pleasure having you and hopefully we will have you back again.

Thank you for taking the time to review our villa, however there are always two sides of a story. We feel we bent over backwards to make you comfortable solving any issues you complained about. We don´t often dispute a guests review however in this instance, both parties should be able to voice their opinion to save any misinterpretation. With over 30 years of experience in tourism we take great pride in the cleanliness and presentation of our villas, as our over 40 five star reviews vouch for.. Without going into detail, unfortunately you had problems with the TV system over the New Year. We were advised of this at 10am on New Years day. A technician was understandably not available but the problem was dealt with within the following 24 hours . There was extra linen and towels for your use in the villa on arrival . As a self catering property cleaning is not included . However, as a courtesy for your longer stay we offered you a halfway clean which you declined and supplied clean linen weekly. Finally , although we find it hard to understand your “bitter disappointment” we would like to offer you our sincere apologies for any inconvenience .