Dam getaway- cabaña de 2 dormitorios

Hi Stacey I am really disappointed that you did not enjoy your stay with us and would like to respond to your issues. We have listed a 2 bedroom cabin and a 3 bedroom house on VRBO and under the description the pool is listed as communal and the spa area at that time was at the end of the pool which is a 30 mtr walk from the cabin. We have now put one spa at the cabin and one at the house. The closest building to the cabin which is a good 20 mtrs away is a large shed so no-ne to bother there. I live on the property also and guests have had many parties and it has never bothered me so there is no problem with noise. We also have weddings occasionally and I have not had a problem with noise. We occasionally get a few ants at the cabin on the window sill and have ant rid and fly spray in the cupboard under the kitchen sink. we also get regular pest control done. There are many nice walks to take on the property without running into anyone so I am not sure why you felt you couldn't. We tell our guests to walk where ever they like and direct them to the river walk or the lookout walk. In the confirmation email that I sent to you it stated that we have self check-in and that we will respect your privacy but to contact myself or Katrina if there is anything at all that you need. I live on the property so am available 24/7 if someone wants me but i do not intrude. Text messaging works well. The smoke alarm was taken down by the previous guests as it was going off and there wasn't enough time to get in an electrician before your stay . Tradespeople are very hard to get in this area and sometimes we just have to wait. It is up and working again. I have been using the same cleaner now for 3 years so i find it difficult to think that she would have completely missed cleaning the bathroom so i am not sure how to address that one. I had absolutely no idea that there were mice in the walls and wished I had known at the time because i am so scared of them and think they are disgusting. I have taken measures to be rid of them but have also learned that there is a real problem with them at the moment in NSW. The shower is deliberately set not to use too much water as we have to buy in truck loads of water each week and there is a sign on the fridge explaining that we are in drought, However the setting should allow for a decent shower on full pressure. Once again I am so sorry for your bad experience but it is really difficult for me to address these things if I don't know at the time. Regards Bev

hi Gillian I am so sorry if you feel that there was not enough communication but most guests just like to have privacy. In our confirmation email we also say that we will respect your privacy unless you want us for something and I didn't receive any messages so we thought you preferred to be left alone especially with a small child. Once again I am so sorry because we are both actually big talkers and would have loved a chat. Cheers Bev