Lakeside Escape Holiday House

Thank you and your guests for staying and for taking such good care of our house. Much appreciated Phill. Thank you for the good comms too, I'm not sure why there's no star rating for that category. I rated you 5 on everything!

Thanks Karen for taking such good care of the place and leaving it super tidy too!

Thanks Tom for being such a great guest and taking such good care of the place. Come back anytime! :)

Thank you Courtney, I'm pleased you had such a great time!

Thank you for taking the time to review. In the bach notes I sent through there was a section on the linen/ tea towels etc which you needed to bring and another paragraph dedicated to the trout flies (little insects trout eat). The trout flies come out on random nights, they are harmless but if they get inside they can make a mess and need to be vacuumed up! On a night trout flies are out, all windows need to be closed as they are attracted to light and will find their way in and hover around the light. They can be quite disconcerting if you don't know what they are and discover them for the first time. They are not dirty and do not bite. You could go up there again and stay for a week and not see one. They are very random! Thank you for the feedback, although we don't provide linen, towels etc, I can see it would be beneficial to provide some tea towels and bath mats in case people become caught out.

I challenge this review - this is a bach - not a five star hotel! A very clean, tidy and beautifully presented bach but a little quirky in it's lay out. This is the first negative review we have received in 12 years of renting it out! This guest didn’t come to the lake for the boating, beach lifestyle like most of our guests do. They came for a sporting event in Rotorua however there was no accommodation due to the popularity of this event so they found themselves in our bach when really they would have been better off in a hotel! Yes there is excess woollen blankets, pillows, duvets in cupboards for the winter period as it can get cold by the lake. This guest came in the middle of summer so may have seen no need for the “excess bedding”. Guests don't usually go into the cupboards unless they are looking for more bedding etc. From an experienced host it’s better to have too many extra blankets etc rather than not enough! The sleep out was out of action (which was communicated before the stay had they wanted to opt out) due to having been flooded with the recent weather bomb so not a fair comment here regarding it being dark and airless. Re the dirty dish in the oven, our property manager mistakenly overlooked this and this was a one off mistake. We have never had a complaint about the standard of her work ever before. I don’t buy that the guest left a day early due to finding a dirty dish in the oven as I had been in communications with the guest over the first 2 nights and not once was a problem mentioned. Quite the opposite actually where she said all was going well. This was more likely to be circumstantial due to wanting to get back to Auckland in a hurry as a weather warning was announced for Aucklanders to brace themselves due to the incoming cyclone which had she been upfront about, I would have refunded her for the last night.