Apartamento de dos habitaciones: piscina, gimnasio y estacionamiento gratuito.

Thank you for your 5-star review. We're pleased you enjoyed the convenient parking, nearby public transport and food outlets, as well as the comfortable and quiet unit. We appreciate your feedback regarding information about the common areas, pool, gym, and rubbish facilities, and will look at ways to make these details clearer for future guests.

Hi Karen, Thank you for being a fantastic guest and for sharing your feedback. We really appreciate your kind words and hope to host you again soon!

Thank you for your thoughtful review and for being such a great guest. We’re grateful for your time and hope to welcome you back in the near future!

Sorry about what you experience during your stay with us. Delay check-in: we try to be punctual as much as possible and that's the reason why we asked for your ETA (sent on May 12 and Jun 8) upon booking as this unit requires personal check-in. We need to arrange it with our staff beforehand so they can schedule their day as they also have other check-ins to do. I can see that you were only able to complete our form around 5pm NZ time so we were only able to inform staff that you've arrived. We ask for your patience as we need to consider their travel time to your unit as well. Bed count: our listing title clearly states "Beautiful 2BR - Pool, Gym & Parking Zodiak Stays" so we are surprised that it was booked because it says 3 BR. We did report this to VRBO since it might be their web configuration that had caused this confusion. Also I told our staff at the time that if you wish to go since we understand you may want 3BR then we can let you cancel. However, we received no further communication about this. Cleaning: our housekeeping team has a set of checklist they have to strictly follow in order to maintain quality service to our guests. But then again, they are only human and can commit misses from time to time. Unfortunately, we didn't receive any feedback from you during your stay about cleanliness. We would have loved to fix them right away in order for you to have a comfortable stay. Carpark access: we will monitor this as so far we haven't received any feedback regarding guests unable to use it. We also didn't receive any communication from you during your check in about this. Also, may we ask who you contacted regarding assistance? As our personal check in staff can only show you in the unit but all other queries needed to go through us so we can answer them promptly and correctly. Please message us through Vrbo so we can follow up and make the necessary improvements. Thank you for your feedback.