Frangipani 004, Isla Hamilton

Hi Amy, thank you for your comments. I'm very sorry you were disappointed with the check out service. We do try to make it as clear as possible at the time of booking that checkout time is the standard 10am. Unfortunately, whether someone is checking in after you or not is irrelevant as it depends on the valet's (very busy) schedule for that day - they are usually unable to give late check outs due to the majority of the planes arriving after midday so they are busy with the arrival valets. We also wish there was bag storage on the island but unfortunately there never has been due to high insurance costs and security risks. Regarding the bed doona, the house keepers use triple sheeting which is commonly used in luxury hotels. As a gesture of good will, we would be happy to cover the cost of your transfer from the Resort Centre, just send us a message with the details. Thanks again Amy!