Fireside Winter Escape w/ Pagosa Mountain Views

Thank you for taking the time to share your feedback. We’re sorry to hear some aspects of your stay didn’t meet expectations, and we’ve shared your comments with the homeowner, who wanted to share the following:- We understand the construction downtown may have impacted your visit — it’s been ongoing since March 2025, and we’re hopeful the updates will improve access and the guest experience moving forward.- While our property is near a small county airport, the area you referred to as a storage facility actually consists of airplane hangars, as shown in the listing photos. Many of our guests enjoy the mountain views and the unique vantage point of planes taking off.- We clearly state in our listing that the bedrooms use portable air conditioning units, which are effective but may cycle more frequently during hotter periods.Thanks for letting us know about your stay.

Hi Lisa, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We understand that comfort is subjective, and while past guests have found the beds and couch comfortable, we understand that it didn't meet your expectations- The TV size is clearly shown in our listing photos. We use professional photographers for the home, so that the features you see on the listing are accurately advertised- We apologize for the oversight with the dishwasher and coffee maker. This was addressed with our housekeeping team to prevent it from happening againWe appreciate your feedback so we can continue to improve and help this homeowner provide guests with the 5-star service they are known for. We hope to host you again soon!

From the owner: "As short-term rental owners who take pride in ownership, we must refute this review of our wonderful Pagosa Springs property. We visited our townhouse immediately before this guest checked in and everything was left pristine and in good working order. If you look beyond this review, you will see that we have an overall 4 ½ star rating. We have two new fans that we used during our stay and both were working properly when we left. There is no water damage on the ceiling and certainly no mold. We have two hard-working women who maintain our home and are very prideful in how it is cleaned for incoming guests. Having said that, the carpet was definitely vacuumed before this guest arrived. Our bathtubs, fixtures, and stove are neither broken nor filthy and there are no holes in our walls. My husband worked remotely for two weeks while we were in town and had no internet issues. Our kitchen is stocked with almost every kitchen gadget you could want and the knives are not dull. We cooked while we were in town and the knives were sharp and easy to use. Additionally, we keep an electric knife sharpener in the pantry. Our pillows do not “smell bad” and the beds themselves are very comfortable and cozy. We recently purchased plush towels and they in no way, shape, or form resemble “floor mats.” Our soap dispensers are filled with soap, not hand sanitizer and the bottles are always refilled after each guest leaves. No fixtures or rods are loose and there is no paint splattered on the doors. The door frames are not heavily scratched and the switch labels are perfectly legible. Oddly enough, the only positive comment that was made concerned “great neighbors.” When we reached out to our neighbors to inquire about interactions between the renter and them, we were informed that there had been no communication between them. Whenever we come to town, we make a point of replacing things that are tattered or worn. On our recent visit, we changed out the shower liners in both bathrooms, replaced the coffeemaker and iron, and provided new hangers. We always try to put ourselves in the renter’s shoes and attempt to make their stay as comfortable as possible. It is always such a pleasure to read the lovely comments that people write in our guest book thanking us for great accommodations. We ask that if you have considered booking your Pagosa Springs stay with us that you read ALL the other reviews that have earned us our 4 ½ star rating."