Casa en Ruidoso con bar privado y mesa de billar

Thank you for sharing your feedback with us. We take cleanliness and guest safety very seriously. We have followed up with our cleaning team to ensure the floors and bathrooms are thoroughly detailed between stays. We wish you had reached back out during your stay when we connected on the phone, as we would have been happy to assist right away. Our team is also inspecting the bunk bed frame and stabilizing the balcony railing. Thank you for helping us improve future guest stays.

Luisana, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following: - Thank you for choosing to stay in our home and leaving a review, as guest feedback is vitally important to us and the success of our vacation rental business - We use a cleaning service that professionally cleans the home before each guest's arrival. We wish you had contacted our Guest Contact during your stay to remediate any issues you needed addressing. We would have done everything we could to resolve them immediately so that you could enjoy the home. - We will absolutely follow up with having the carpets deep cleaned and your concerns with the showers. Thank you for your insight, and we hope to have the opportunity to host you again soon!

Hi Gary, we take guest feedback seriously and passed your comments on to the homeowner who would like to clarify the following:– The leather sofas were replaced with a cloth sectional to address wear and tear. Our cleaning crew inspects for odors and stains after every stay to maintain the highest standards, and it’s important to note that we don’t allow pets. Carpeting is present only in the bedrooms and staircases. While it has been regularly cleaned, we will reassess its appearance and consider future updates.– Located within a condo association built in the 1970s, the property is proactively monitored for structural integrity by the association. There have been no issues, and the property is structurally sound.The homeowner and their team work hard to provide the best possible guest experience, and we look forward to this property hosting many satisfied visitors.

Lucia, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following: -We're sorry to hear you were upset about your stay due to cleanliness. However, we thought that we did address these specific issues in a timely fashion. -Once you contacted us and expressed your concerns, we came to the house to sweep the floor and vacuum the carpet. We also made sure to address other issues such as the screen door that was off its tracks. We sprayed a scented product inside because you had complained about a bad smell so we hoped this would help the issue. We are sorry if this was not to your liking. -After completing all of these tasks, we spoke with you and were under the impression that you were satisfied with the state of the unit. We encourage all guests to express any concerns or dissatisfaction during their stay so that we can cater to your needs appropriately. We do all we can to make the best possible stay, and we look forward to having our property host many satisfied guests.

I hated to hear about this groups disappointment. We bought this townhome a few years ago because we loved the large kitchen and main living, the huge gameroom with pool table and bar and the fact that it had 5 bedrooms that we could always invite another family to come and stay. We decided later to make it available to rent to give other groups the chance to vacation together in one large space and I have loved hearing from others how much they enjoyed it. Negative reviews are bound to happen, but I can tell you it hits me in the gut because I want everyone to enjoy their vacation experience. In this case we didn't know of these issues during the stay and would have like to have the chance to promptly react. i We had been there a couple of weeks prior and the carpets seemed fine (although dated - they are 80's maroon! :)). They get shampooed twice a year and obviously vacuumed after each stay. We thought we had all the kitchen supplies necessary, but we are going to do a complete inventory and get things replaced that need to be. , This is a large place over 4 levels; so in fairness to the reviewer there are lots of stairs - it probably isn't the best place for the elderly or toddlers. Unfortunately, there is not a place in the entire complex that doesn't have stairs. I have tried to do right by this reviewer in refunding an additional amount and I do apologize that her experience was not positive.