SaltyS Place, escapada pet friendly

Thank you for sharing your feedback. We're pleased you enjoyed the property's convenient location in Caloundra. We appreciate your comments regarding the nearby construction noise and understand that this may have impacted the peace and quiet during your stay. Unfortunately, this work is outside our control, but we appreciate you bringing it to the attention of future guests. Thank you again for staying with us. - CHC Team

Thanks so much Chloe! Glad you enjoyed it. :)

Hello Frances! Thank you for your thoughtful review. We’re so pleased you found the house clean, well-appointed, and in a great location close to the beach and shops. We appreciate your feedback about the bathroom setup, the lack of an outdoor setting, and the proximity to neighbouring properties. These are helpful points for us to consider as we look at ways to improve the guest experience. We’re glad you enjoyed your stay overall and hope to welcome you back again. - CLHC Team

Thanks Tomas, that's lovely to hear... Glad you had a great stay. From the Team at CHC

Hi Rebecca Thankyou, we will pass this feedback onto the owner in relation to air-conditioning. The property was built as a 'Passive design' home meaning that it is designed to normally maintain a comfortable temperature in the home. Normally with this type of design, there isn't a great need for extra cooling or heating which is why they do not have it. Some of the rooms have ceiling fans and in the rooms without, there should be tower fans for ventilation. We will still take this feedback on and advise the owners of the property. I can see that we refunded your security deposit 3 days after you had departed, however, the banks normally have a couple of days in processing times, and the refund date was on a Friday, and then it was the weekend so that is why it has taken a little longer unfortunately. Normally we refund them within a few days of you departing but we have also had a lot to get through due to the extension of school holidays and there is a limit to what you can refund per day. I apologize for any inconvenience this might have caused. I am sincerely sorry if you were queried about your dog as yes this property is definitely pet friendly for small dogs. This is still quite a new property under our management and we have quite a lot of staff who are still getting to know it. I cannot imagine any of our lovely staff meaning to come across that way, they were probably just worried in the moment. Sorry for the misunderstanding Rebecca. Kind Regards CHC

Thank you for the good star rating, Michael! - CHC Team

Hello Christopher! Thank you for the perfect star review! Until next time! - CLHC TEAM