Beautiful beachfront entire condo

I wish I could tag the photos from how you left my property! The housekeeping staff was shocked and disgusted!!!! Garbage left everywhere, all over the unit, on the floors. All kitchenware we had was dirty, laying on every corner of the unit, towels left outside hanging on the balcony rails, when it clearly states in the instructions not to hang them on the railings, all dirty bedding laying on the floors all over the place! Hosts be aware of such a guest before letting them in to your units! It was a complete disaster! I wish I could post the photos here!!!

Dear Judy, I’m disappointed to hear your feedback, especially given the context of your stay and our prior communications. To clarify, the guest who stayed immediately before your check-in reported no issues with the property, and my cleaning team thoroughly inspected the unit before your arrival, providing before-and-after photos confirming that everything was in proper condition. Prior to your arrival, you reached out via the VRBO platform asking for assistance in finding accommodations for your children within the same complex. I did my best to assist you, but as I explained, the high demand meant that all units were fully booked well in advance. Based on the timing and nature of your complaints—beginning a full week after your check-in—I suspect that you may have found alternative accommodations and sought to use these complaints to justify a refund. It’s important to note that during the first week of your stay, there were no issues reported. In fact, when I arranged for workers to address your concerns on January 4th, you responded via VRBO that you were enjoying your stay. Additionally, the damages you reported, including the ripped screen and broken locks, were not present before your check-in. During the time when workers were fixing the screen and AC’s , my property manager discovered a cigarette burn in the closet next to the safe, which was not there prior to your arrival (I have sent you a message on this platform about the burn the day the property manager discovered it. Unfortunately it was left unanswered). This is a non-smoking unit, and we will be seeking reimbursement through VRBO for this damage. Our team takes great pride in maintaining the property to the highest standards, and we always strive to address any concerns promptly and professionally. However, it’s important for other hosts and potential guests to be aware of situations where attempts are made to exploit refund policies, particularly during peak seasons. Thank you for your feedback, and I hope this clarifies the situation for future guests. Best regards, Suzie