Holly Lodge | Two-Storey Cedar Chalet, 4 Bedroom, 2 Bathroom, Fireplaces, BBQ,

Thank you so much for your lovely feedback! We’re really happy to hear you found the communication easy and the house clean, cosy, and well equipped. We’d love to host you again anytime. Kind regards, The Accommodated Team

Thank you for your 5-star review! We're so pleased to hear you enjoyed the rustic charm of Holly Lodge. It’s a special place, and we’re glad it added something lovely to your stay. We’d love to welcome you back again anytime.

Thank you for your review! We're so pleased to hear you enjoyed your stay at Holly Lodge and found it well-equipped and cosy—especially with the fire and extra heating during the wet weather. It's great that the two toilets and comfortable beds added to your experience. We really appreciate your feedback and hope to welcome you back again soon.

Thank you for your great review, Kelly! We're so pleased you enjoyed the house and had a lovely weekend. We apologise for the issues with the streaming services; we’ll look into this to ensure everything is working smoothly for future stays. Regarding the parking, we appreciate your feedback and will take this into account for guests with multiple cars. We’d love to welcome you back again soon! 😊

Nicole emailed us at 10:51pm on the night of arrival and stated that the laundry door didn't open and that one of the heaters in the back room wasn't functioning properly and they couldn't start a fire as they believed the wood wasn't dry enough. Then she wrote that they wouldn't stay any longer and unless we refund the next two nights, they'd leave us a bad review. We always strive to provide a guest experience that meets expectations, however, having only contacted us by email so late at night and no staff still up to read it, we really didn't get a chance to rectify these simple to fix issues and I strongly believe this guest just decided she didn't like the property and left. It was only the night prior to Nicole's arrival that the guests sent a photo of a roaring log fire at Holly Lodge using the same wood supply. Perhaps instructions on best practice to start a log fire might be a good addition to the check in details. I also don't understand the wearing of clothes to bed when there's electric blankets on all the beds? Had Nicole given us a chance to come around assess the situation whilst she was there, the issues raised would have been resolved on the spot, as it was merely a piece of wood that had fallen into the door track of the laundry shed and was removed easily. There's ample heaters to sufficiently keep the lodge warm even if one is faulty and with electric blankets, I cannot see how this group were cold. No guests have ever complained about not being warm at Holly Lodge. It almost felt like we were being held to ransom with a bad review unless we refunded Nicole. Unfortunately, not having been given an opportunity to address these minor and easily fixed issues, no refund was forthcoming. All the best, Nicole.

Thank you, Michelle, for your lovely review. We’re so glad you enjoyed your stay and found the property to be a cute and cosy mountain getaway. It’s wonderful to hear you loved the location and were able to explore the beautiful attractions the Blue Mountains have to offer. We’d love to welcome you back again for another relaxing stay. Kind regards, The Accommodation Team