Complejo deportivo Lewis W Mathews Memorial Sports Complex
Place, Complejo deportivo Lewis W Mathews Memorial Sports Complex
A 12 min a pie
Bodega True Blue Winery
Place, Bodega True Blue Winery
A 14 min a pie
Walt Disney World® Resort
Place, Walt Disney World® Resort
A 24 min en coche
Orlando, Florida (MCO-Orlando Intl.)
Airport, Orlando, Florida (MCO-Orlando Intl.)
A 48 min en coche
Habitaciones y camas
4 habitaciones (capacidad para 12 personas)
Habitación 1
1 cama de matrimonio grande
Habitación 2
1 cama de matrimonio
Habitación 3
1 cama doble y 1 litera individual
Habitación 4
2 camas dobles
3 baños
Baño 1
Baño 2
Baño 3
Otros espacios
Cocina
Comedor
Acerca de este alojamiento
4BR Townhome Near Disney | Sleeps 12 | Private Pool | 289
Planning an Orlando getaway near Disney? This modern 4-bedroom townhome with a private pool is perfect for families and groups of up to 12 guests seeking space, comfort, and convenience just minutes from the parks.
Designed with themed bedrooms and a functional layout, this home offers the perfect balance of relaxation and fun after busy park days.
The Space – Functional Layout for Groups The main level features an open-concept living, dining, and kitchen area designed for gathering comfortably. The fully equipped kitchen includes modern appliances and everything needed to prepare meals at home. A full-size washer and dryer are available for guest use (please bring your own detergent).
Sleeping Arrangements (Sleeps 12) First Floor • Bedroom 1 – Queen Bed • Full Bathroom – Shower/Tub Combo Second Floor • Primary Suite – King Bed with private ensuite bathroom • Bedroom 3 – Twin/Twin Bunk Bed + Full Bed (Classic cartoon-inspired theme) • Bedroom 4 – Two Full Beds (Coastal sea-inspired theme) • Shared Full Bathroom – Shower/Tub Combo The layout allows both privacy and flexibility, making it ideal for multi-family stays.
Private Pool & Outdoor Space Enjoy your own private screened-in pool perfect for cooling off after a long day at Disney. Poolside relaxation allows guests to unwind without leaving the home.
Your stay includes full access to Champions Gate resort amenities, giving you both a private pool and large-scale resort experiences. Enjoy a resort-style pool, lazy river, splash areas, fitness center, on-site restaurant and bar, and clubhouse access. Having both your private pool and Champions Gate resort amenities provides flexibility for large groups with different preferences.
Located in Champions Gate, one of the most desirable resort communities near Disney. Close to the action, yet inside a secure gated community.
The home is professionally cleaned and inspected before every stay. Fresh linens and towels are provided. Starter essentials are included to ensure a smooth arrival.
Self check-in process, gated community security, fast response times, and local support team available during your stay. Our goal is a smooth, stress-free experience from booking through checkout.
CHAMPIONS GATE RESORT OASIS CLUB and RETREAT CLUB
Included in your reservation, you will have access to The Oasis Club, an exclusive resort-style club for registered residents of the Champions Gate Community. This beautifully appointed club boasts the lifestyle amenities of some of the finest resorts in the world, right in your own backyard. The Oasis Club features: • Resort Style Pool with Water Slide and Cabanas • Lazy River & Splash Park • Tiki Bar • State -of -the -Art Fitness Center • Locker Rooms • Volleyball Courts • Movie Theatre • Game Room • Indoor Restaurant
You also have access to Retreat Club featuring: • Water slides (40" height requirement single rider) • Pool • Splash Pad • Mini Golf • Hammocks
Guest access
To access the community, all guests are required to be registered in the resort system. We kindly ask that you provide us with the first and last names of all adult guests at least 48 hours prior to your arrival. This will help expedite your check-in with security, failure to do so may result in delays to your check-in. At the security gate all registered drivers will be required to provide a valid photo ID.
Essential Starter Supplies
To help you settle in comfortably, we provide a starter supply of essential items upon arrival. These are intended to cover your first night and initial needs.
Starter items include:
• Three trash bags • One roll of toilet paper per bathroom • Paper towels • Dish soap • Hotel-size shampoo, conditioner, and soap
Please note that additional supplies will be needed for the remainder of your stay, and we recommend bringing or purchasing any personal items according to your preferences.
Please note: basic pantry items such as salt and pepper are not provided.
We would also like to inform you that all reservations must be made by an individual over the age of 21 years old.
Want to check in early or have a late checkout? Let us know one days in advance, and for an additional fee, we'll do our best to accommodate your request.
TRASH • Trash pickup is daily • Have trash out in trash bench by 7am • Keep trash bench lid closed especially overnight • All trash must be bagged and tied in 13-gallon kitchen bags and cannot weigh more than 30 lbs. • Grocery bags are not allowed • Loose trash will not be picked up. • No liquids are allowed. • Boxes need to be folded flat
DELIVERIES You can receive packages from UPS, Fedex and Amazon. The USPS does not deliver to the home. You are able to receive food deliveries. Driver will show their ID and your order/the property address to guard at gate.
PARKING
Parking is available at the home in the parking spaces out front, as well as street parking (this is first come first served). No commercial vehicles, limousines, recreational vehicles, all-terrain, boats, or trailers may be kept on property.
Extra services The pool can be heated for an additional fee of $70 (for up to five nights). . The water may take up to 24 hours to heat completely, so we recommend arranging and paying for this service in advance. And if your property has a grill, please note that it has a $29.95 fee.
PETS We know that pets are an important part of your family, and we're pleased to offer pet-friendly accommodation for your furry friends. Please note that there is a fee of $250 for damages caused by pets, and we kindly ask that you keep your pets off the furniture during your stay.
Añade las fechas para ver los precios
Alojamientos similares
4BD/3BA Townhouse in Champions Gate + Private Pool 288
Davenport
4BD/3BA Townhouse in Champions Gate + Private Pool 288
Si cancelas tu reserva, se aplicará la política de cancelación de tu propietario/a. De acuerdo con la normativa de la UE sobre los derechos del consumidor, los servicios de reserva de alojamiento no están sujetos al derecho de desistimiento.
Este alojamiento está gestionado por un propietario profesional. La prestación de servicios de alojamiento está vinculada a una actividad comercial, un negocio o una profesión.
Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
El propietario no ha indicado si el alojamiento cuenta con un detector de monóxido de carbono, puede que te interese llevar uno portátil para el viaje.
El propietario no ha indicado si el alojamiento cuenta con un detector de humo.
Información sobre la zona
Davenport
Esta casa de vacaciones se encuentra en Davenport, cerca de parques temáticos. Club de golf ChampionsGate y Campo de golf Reunion Resort Golf Course son ideales para los que buscan unas vacaciones activas. ¿Te apetece disfrutar de un evento especial? Puedes consultar el calendario de Winter Haven City Tennis Center o Champion Stadium. Te encantará explorar la zona y vivir aventuras en el agua con tu opción favorita (¿qué tal natación?). También puedes animarte a probar actividades como las visitas a bodegas.
Complejo deportivo Lewis W Mathews Memorial Sports Complex - A 12 min a pie - 1.0 km
Bodega True Blue Winery - A 14 min a pie - 1.2 km
Walt Disney World® Resort - A 24 min en coche - 29.4 km
Centro comercial Disney Springs™ - A 26 min en coche - 34.7 km
Parque temático Universal Studios Florida™ - A 40 min en coche - 51.2 km
Cómo moverse por la zona
Estación de tren Kissimmee: 24 min en coche
Kissimmee, FL (ISM-Kissimmee Gateway): a 25 min en coche
Restaurantes
5 Hermanos Baked Potatoes - A 8 min en coche
RaceTrac - A 4 min en coche
McDonald's - A 7 min en coche
McDonald’s - A 6 min en coche
Miller’s Ale House - A 6 min en coche
Preguntas frecuentes
¿En 4BR Townhome Near Disney | Sleeps 12 | Private Pool | 289 hay piscina?
Sí, este alojamiento cuenta con una piscina. Encontrarás piscinas climatizadas o de otros tipos.
¿Cuánto cuesta alojarse en 4BR Townhome Near Disney | Sleeps 12 | Private Pool | 289?
A fecha de 11 de may de 2026, los precios encontrados para una estancia de una noche y dos adultos en 4BR Townhome Near Disney | Sleeps 12 | Private Pool | 289 el 15 de sept de 2026 son de al menos 293 €, tasas e impuestos incluidos. El precio se basa en la tarifa por noche más barata encontrada en las últimas 24 horas para los próximos 30 días. Los precios están sujetos a cambios. Selecciona tus fechas para ver precios más precisos.
¿En 4BR Townhome Near Disney | Sleeps 12 | Private Pool | 289 se aceptan mascotas?
Sí, las mascotas pueden hospedarse en este alojamiento.
¿Cuál es el precio del aparcamiento en 4BR Townhome Near Disney | Sleeps 12 | Private Pool | 289?
El alojamiento cuenta con estacionamiento propio.
¿A qué hora se realiza la entrada en 4BR Townhome Near Disney | Sleeps 12 | Private Pool | 289?
Hora de inicio del registro de entrada: 16:00.
¿A qué hora se realiza la salida en 4BR Townhome Near Disney | Sleeps 12 | Private Pool | 289?
La salida se realiza a las 10:00.
¿Dónde se encuentra 4BR Townhome Near Disney | Sleeps 12 | Private Pool | 289?
Esta casa de vacaciones de Davenport se encuentra a quince minutos a pie de Complejo deportivo Lewis W Mathews Memorial Sports Complex y Bodega True Blue Winery. Ember Dog Park y Heart of Florida Regional Medical Center también están a menos de 10 kilómetros.
Comentarios
9,0
Impresionante
Los comentarios se muestran en orden cronológico, están sujetos a un proceso de moderación y se han verificado a menos que se indique lo contrario.
19 comentarios de un total de 26 con una puntuación de 10 - Excelente
10 - Excelente
19
3 comentarios de un total de 26 con una puntuación de 8 - Bueno
8 - Bueno
3
2 comentarios de un total de 26 con una puntuación de 6 - Normal
6 - Normal
2
2 comentarios de un total de 26 con una puntuación de 4 - Mediocre
4 - Mediocre
2
0 comentarios de un total de 26 con una puntuación de 2 - Horrible
2 - Horrible
0
9,8/10
Limpieza
9,2/10
Llegada
9,2/10
Comunicación
9,8/10
Ubicación
9,8/10
Precisión del anuncio
Comentarios
Verificado
10/10 Excelente
Marisela S.
23 de abr de 2026
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Enjoyed my stay here
Marisela S.
Se alojó 2 noches en abril de 2026
Respuesta de VrboOwner el 23 de abr de 2026
Thank you for your feedback! We're glad to hear you enjoyed your stay. It was a pleasure hosting you, and we hope to welcome you back again in the future! -The IHM Team
Verificado
10/10 Excelente
Jacquelyn E.
26 de jul de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Very nice and spacious really enjoyed that it was pet friendly would stay there again
Jacquelyn E.
Se alojó 2 noches en junio de 2025
Respuesta de VrboOwner el 26 de jul de 2025
We're glad you enjoyed your stay! We'd love to welcome you back anytime - Jr
Verificado
10/10 Excelente
antionette r.
19 de jun de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Vacation trip
Really nice everything was exactly like the pictures
antionette r.
Se alojó 4 noches en junio de 2025
Respuesta de VrboOwner el 20 de jun de 2025
Thank you so much! I’m glad everything met your expectations and matched the photos. It was a pleasure hosting you, and you’re welcome back anytime! - Jr
Verificado
10/10 Excelente
AMY B.
20 de may de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Fantastic Home!
We absolutely loved the location and amenities. Home was very clean and inviting. We will be sure to book it again in the future.
AMY B.
Se alojó 4 noches en mayo de 2025
Respuesta de VrboOwner el 23 de may de 2025
Thank you so much for your kind words! We’re thrilled to hear you loved the location and amenities, and that the home felt clean and inviting. We’d be happy to host you again anytime! -VA
Verificado
10/10 Excelente
Kathy C.
1 de mar de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
We enjoyed our stay at this beautiful home. Would recommend for a family vacation.
We enjoyed our stay at this beautiful home. Would recommend for a family vacation.
Kathy C.
Se alojó 5 noches en diciembre de 2022
Respuesta de VrboOwner el 1 de mar de 2023
Hi Kathy. thank you for taking the time to review us, it was great to have you as our guest! We hope to have you as our guest again soon.-NU
Verificado
10/10 Excelente
Nichole S.
7 de may de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Amazing
House is beautiful. Clean an not too far from Disney springs an parks. Loved the pool an management responds quick an are so nice and accomidating!!! Would definitely stay again.
Nichole S.
Se alojó 9 noches en abril de 2025
Respuesta de VrboOwner el 11 de may de 2025
Thank you so much for the kind words! We're thrilled you enjoyed the house. You're welcome back anytime - Jr
Verificado
10/10 Excelente
Colin P.
12 de oct de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Colin Pringle
Great stay
Colin P.
Se alojó 7 noches en octubre de 2024
Respuesta de VrboOwner el 16 de oct de 2024
Thank you for your review! We're glad you had a great stay and hope to welcome you back again soon!-EH
Verificado
10/10 Excelente
Kimberly R.
8 de ene de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Amazing stay in a great location
My family and I recommend this home 100%. From the moment we booked, the communication was great, instructions easy to follow, check in process smooth and home was immaculate. This area is not far from the parks and has a lot of eateries in the area. We were also blown away by all the amenities included.
Kimberly R.
Se alojó 4 noches en enero de 2025
Respuesta de VrboOwner el 11 de ene de 2025
Thank you so much for your glowing recommendation! We’re thrilled to hear that everything from booking to check-out went smoothly for you and your family. It’s great that you enjoyed the proximity to the parks and local eateries, as well as the amenities provided. We’d love to host you again anytime! -FB
Verificado
10/10 Excelente
DANIELLE S.
28 de sept de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Trip
We had a great family vacay tons of room amd the privite pool is a hit
DANIELLE S.
Se alojó 8 noches en septiembre de 2024
Respuesta de VrboOwner el 2 de oct de 2024
Thank you so much for your wonderful review! We're thrilled to hear that you and your family had a great vacation and enjoyed the spaciousness of the property. It's also fantastic to know that the private pool was a hit! We hope to welcome you all back again for another memorable stay.-EH
Verificado
10/10 Excelente
Rafael R.
16 de jul de 2025
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Could have more toiletries (soap, toilet paper, etc)
Rafael R.
Se alojó 4 noches en julio de 2025
Respuesta de VrboOwner el 18 de jul de 2025
Thank you for your feedback—we really appreciate it. We're sorry to hear the toiletries provided didn’t meet your expectations, and we’ll definitely take this into account to improve for future stays. Your input helps us do better!-EH
Verificado
4/10 Mediocre
Nathalie Y.
20 de jul de 2025
Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio
House was nice and clean. Upstairs AC was not working very hot at night
Nathalie Y.
Se alojó 2 noches en julio de 2025
Respuesta de VrboOwner el 24 de jul de 2025
Thank you for your review! We’re glad to hear you found the house clean and comfortable overall.
Regarding the upstairs AC, we’re sorry to hear it felt warm at night. As mentioned in our email during your stay, we provided instructions to help optimize the cooling—specifically suggesting setting the mode to Cool and changing the fan to Auto fan, we also let you know we were happy to assist further if needed, but we didn’t receive any follow-up after that message.
Had we known the issue persisted, we would have gladly sent a team member to inspect the system during your stay. Guest comfort is very important to us, and we're always here to help when contacted.
Thank you again for staying with us, and we hope to have the opportunity to host you again in the future. -EH
Verificado
10/10 Excelente
James M.
22 de feb de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Another great stay in Champion Gates
Loved it
James M.
Se alojó 3 noches en febrero de 2024
Respuesta de VrboOwner el 9 de mar de 2024
Thank you so much for expressing your appreciation in this review. We're thrilled that your stay with IHM Vacations brought you joy. We eagerly anticipate the opportunity to host you again soon!
Verificado
10/10 Excelente
Valjean B.
6 de jul de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Wonderful stay
None
Valjean B.
Se alojó 4 noches en julio de 2023
Respuesta de VrboOwner el 20 de jul de 2023
Thank you for taking the time to leave a wonderful review! We're thrilled to hear that you had a great stay with us. Your positive feedback means a lot to our team, and we're delighted that everything met your expectations. If there's anything specific you enjoyed during your stay or any suggestions you have for us to further enhance our guests' experiences, please don't hesitate to share. We hope to have the pleasure of hosting you again in the future for another fantastic stay.
Verificado
10/10 Excelente
Fallon T.
15 de jul de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Beautiful home away from home!
Pictures did not do justice. This home was as described and more. My kids loved the Mickey Mouse bedroom! There was plenty of space for my family. The pool was a plus! Would love to come back and stay next time we are in the area.
Fallon T.
Se alojó 2 noches en julio de 2024
Verificado
10/10 Excelente
abdiel m.
9 de jun de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Excellent
I really truly think that property is amazing. I will book this property again if it is available. It was clean, in an excellent location, and everything is there. The only concern is that they should install ceiling fans in all bedrooms since the summer is too hot.
abdiel m.
Se alojó 7 noches en junio de 2024
Respuesta de VrboOwner el 13 de jun de 2024
Thank you for your glowing review! We're delighted to hear that you found our property amazing and enjoyed its cleanliness, location, and amenities. Your feedback about ceiling fans is duly noted, and we'll consider it for future improvements. We look forward to hosting you again if you choose to book with us in the future!-DA
Verificado
10/10 Excelente
Ebony M.
22 de jul de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Family Vacation 2024
Everything was seamless.. they sent me everything prior to arrival, our door code didn’t work, but as soon as I called it took less than 5mins to get in. The pool wasn’t clean but someone came right out to clean it and they were so nice and professional. If definitely stay here again. My family and I Loved the property. Updated & nice and clean.
Ebony M.
Se alojó 4 noches en julio de 2024
Respuesta de VrboOwner el 24 de jul de 2024
Thank you for your detailed review! We're glad to hear that our team was able to quickly resolve the door code issue and you found the arrival information a day before your check in date. We apologize for the initial state of the pool but are pleased to know it was promptly taken care of by our professional staff. It's wonderful to hear that you and your family loved the property and found it nice and clean. We look forward to welcoming you back in the future!-EH
Verificado
8/10 Bueno
Morela M.
29 de nov de 2023
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Family thanksgiving vacation
We loved it .. first time we go out of town to spend thanksgiving.. everything was just perfect ..unfortunately we couldn’t enjoy the water slide or the lacy river due to the weather it was a kind of chilly outside .. we did envoy the city and parks ..
thank you so much ..
Morela M.
Se alojó 5 noches en noviembre de 2023
Respuesta de VrboOwner el 30 de nov de 2023
Thank you for choosing our property for your family Thanksgiving vacation! We're delighted to hear that everything was perfect for your stay. It's unfortunate that the weather prevented you from enjoying the water slide and lazy river, but we're glad you could still explore the city and parks. Your positive feedback is much appreciated, and we hope to welcome you back for another wonderful stay in the future!
Verificado
8/10 Bueno
Tiajuana B.
12 de nov de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
A Birthday Trip
The property was beautiful! My only real complaint was we arrived after 9pm and we tried to enter the property and the key code didn't work. So it was frustrating having to stand outside in the dark and contact the property management team. I will say they resolved the issue rather quickly.
Tiajuana B.
Se alojó 3 noches en noviembre de 2024
Respuesta de VrboOwner el 14 de nov de 2024
Thank you for your feedback and kind words about the property! I apologize for the inconvenience with the key code upon your arrival. I can understand how frustrating that must have been, especially after a long day. I’m glad our team was able to resolve it quickly, and I appreciate your patience and understanding. Thank you for staying with us, and I’d love the chance to host you again - Jr
Verificado
10/10 Excelente
Becky R.
7 de abr de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
Loved our stay!
Perfect place for our family! 9 of our kids came with us this year and there was plenty of space for all of us. House was really clean as well. 2 different pool parks to go to gave us a nice variety and then having the pool attached to the house was a bonus for our kitties who couldn’t get enough of the water. Nice quiet & safe neighborhood- we went on walks at least daily with no worries. Headed over to the basketball courts/soccer fields to play as well and there were always enough people to join in your game or welcome you to play in theirs.
We would definitely stay here again!
Thank-you!
Becky R.
Se alojó 8 noches en marzo de 2024
Verificado
10/10 Excelente
Gia S.
3 de jun de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
PLEASED
Only disappointment was that the wifi kept going out every single day and with teenagers that was a nightmare. We even had someone come out which they promptly did and fixed but it still went back out later that day. Over all i was very pleased and happy with my stay
Gia S.
Se alojó 4 noches en mayo de 2024
Respuesta de VrboOwner el 4 de jun de 2024
Thank you for taking the time to share your experience with us. We're pleased to hear that you were generally happy with your stay. We understand that the issue with the Wifi was inconvenient, and we apologize for any frustration it may have caused. Your feedback regarding this matter is noted, and we will take steps to address it to ensure a smoother experience for our guests in the future. Please don't hesitate to reach out if any issues arise, as we are committed to providing the best possible experience for our guests.
Verificado
6/10 Normal
Matthew R.
14 de oct de 2025
Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
The overall listing was as advertised. Several issues during my stay. Pool heater wasn't working. Called was fixed next afternoon. Bed was broken and unusable, leaving a guest on the couch for the night. Was fixed next morning. Woke up to ants in bags of all guest rooms. Couldn't get remedied due to chemicals harmful to pets. Gas grill didn't work, maintenance tried to fix it but was leaking propane with only 1 burner working. Overall location was great. Amenities were good. Just need ensure you go to the right one, the pool located inside gated communited, many of anti-slip mats where lifted causing serious tripping hazards throughout the kids pool. Need to go to other clubhouse for better quality. We did the best to not let most things ruin our family vacation, however I think most people probably would not have been so easy going. Overall home was nice, lacked maintenance and upkeep. Ants were annoying, pool furniture was severely rusted didn't use. But the space was accommodating. Probably would try a different property out next time. But host was responsive and tried to accommodate, however, homes should be regularly maintained for guest and having this number of issues in stay of 3 nights, probably not worth the trouble for the majority of it dealing with issues.
Matthew R.
Se alojó 3 noches en octubre de 2025
Verificado
6/10 Normal
Diondre B.
15 de ene de 2024
Aspectos positivos: Limpieza, ubicación y precisión del anuncio
Aspectos negativos: Llegada y comunicación
Check In Process
I communicated with VRBO rep letting them know I would be arriving between 2am and 3am… I got there and could not get in because the lock code kept saying incorrect, customer service could not help me and could not get in touch with the host. I had to pay for a room for a night for my wife, 4 kids and I, which was extra money spent after spending a large amount of money for this beautiful residence. I was just told to wait for an email. I missed to events the next morning I was supposed to attend do to still not thing acclimated until 9:30am. I called over 10 times and a representative finally updated me on the issue at hand and was finally able to get in the home. There has to be an updated method for things like this to accommodate guest.
Diondre B.
Se alojó 2 noches en enero de 2024
Respuesta de VrboOwner el 25 de ene de 2024
Dear Diondre,
Thank you for taking the time to share your recent experience, and we appreciate your feedback. We sincerely regret the challenges you faced during your late-night check-in, and we understand the frustration it caused. We acknowledge the importance of a seamless arrival process, and we are actively reviewing our procedures to enhance our guests' overall experience. We also appreciate your understanding as we worked to resolve the issue and get you into the residence. As a gesture of goodwill, we have processed a refund for the first night, and we hope this helps alleviate some of the additional expenses you incurred. We genuinely hope you consider giving us another opportunity to host you in the future, and we assure you that we are taking proactive measures to prevent any reoccurrence of this nature.
Thank you for bringing this matter to our attention, and we look forward to the possibility of hosting you under more favorable circumstances.
Verificado
8/10 Bueno
Olivia M.
24 de may de 2024
Aspectos positivos: Limpieza, llegada, comunicación, ubicación y precisión del anuncio
We enjoyed our stay very much…
Me and my family just got home from our vacation and we really enjoyed ourselves. We stayed for 4 nights and it was the perfect place for a much needed reset to relax and enjoy each other. I loved the home and it was exactly as pictured. We took our kids to Legoland on our first and last day through our trip and the drive wasn’t bad at all. The other 2 days we spent using the amenities at the clubhouses. One of the clubhouses is walking distance and very close to the home. My children absolutely loved the huge water slides at the Retreat. I loved the lazy river at Oasis. After being in the sun all day, coming back to the property was so nice however, we came back to the home twice to the tv’s and internet not working. The first time it went out me and my family were tired enough we just went to bed and next morning I called for assistance which they were quick to fix the issue. Unfortunately, on our last night as we came back from the pool it was back out and because it was after work hours ( around 8pm) there was no one available to help us. I was pretty disappointed about that as we were looking forward to spending our little time left on vacation to enjoy a movie with our kids and it was very hard for them to fall asleep without a TV or tablet. Internet issues aside, we really enjoyed our time as a family and the home was beautiful. AC stayed cool, the pool in the backyard was small but perfect for my young kids, the beds were comfortable, my kids loved the bunk bed.
Olivia M.
Se alojó 4 noches en mayo de 2024
Respuesta de VrboOwner el 29 de may de 2024
Hello, we're delighted to hear that you and your family had a wonderful and relaxing time at our property. It's especially heartening to know that everyone enjoyed the clubhouse and waterpark facilities.
We sincerely apologize for the inconvenience caused by the issue with the WIFI, despite our efforts to address it promptly. Your comfort and satisfaction are of utmost importance to us, and we regret any disruption this may have caused during your stay. Nonetheless, we hope that the remainder of your time with us was enjoyable. Rest assured, we take your feedback seriously, and we will make every effort to address these issues to enhance the quality of our services for future guests. We truly value your patronage and would be thrilled to welcome you back soon for another memorable experience.
Verificado
4/10 Mediocre
Melaine P.
12 de nov de 2023
Aspectos positivos: Limpieza y ubicación
Aspectos negativos: Llegada y comunicación
Pretty, but not worth it
The house is stunning and everything was clean but check in was a pain. We were not allow inside the community because our names were not registered with the security guard. I provided all the names of the house guests 2 days prior to our stay and when we arrived we had to call the host and inquire. Then the door lock number provided did not work and we couldn’t get inside. It was very frustrating because we had to call the host again and still none of the codes they provided worked so they had to open the door with an electronic code from their end. Then on the following day when we left to the parks and came back the code didn’t work again and when we called no one answered because I guess it was too late. I ended up going inside the house through the back door and thank god we did because otherwise we would still be waiting for a working code. It’s a true shame because the house is beautiful and very comfortable by the hassle was not worth it.
Melaine P.
Se alojó 2 noches en noviembre de 2023
Respuesta de VrboOwner el 30 de nov de 2023
Thank you for sharing your experience, and we apologize for the inconvenience you faced during your check-in. We're glad to hear that you found the house stunning and well-maintained.
We will investigate the issues you encountered with the door lock codes and the registration with the security guard. Our team usually prides itself on quick responses and efficient service, so we'll look into what happened in this instance.
Please note that while we strive to provide smooth check-ins, we don't manage the community gates directly. At times, there can be confusion with the property lists, causing delays. We appreciate your understanding and hope to have the opportunity to host you again, providing a more seamless experience.
Verificado
10/10 Excelente
Marcia L.
15 de mar de 2026
Marcia L.
Se alojó 4 noches en febrero de 2026
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Propietario/a: IHM Vacations
Idiomas:
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Ofrece un servicio excelente a los huéspedes de manera constante.