Stage 1 - Point Lonsdale

Hello Lisa, Thank you for your feedback, we are sorry to hear you did not enjoy your stay. The property details do advise that linen and towels are not included and should be considered before booking if this is suitable for you. We are sorry to hear that the property was not found at the standard we expect, it was cleaned prior to your arrival, so we will address this with our cleaning company. Regarding the shower amenities, as it is a Holiday Home and not a hotel, many properties we manage do not provide these, when they do, it will be listed in the property details. The details found in the guest folder regarding the departure notes are not meant as threats and we are sorry if you felt that way, they are just reinforcing the Terms and Conditions of the rental which are agreed to at the time of booking. Again we are sorry your stay was disappointing, however we do appreciate your feedback and will take it on in the endeavour to improve our services. Kind Regards, Kerleys Coastal Holidays