Waterfront Middle Bass Condo w/ Lake Erie Views!

From the owner: "We appreciate the feedback. Regarding the water, there is a water softener in the unit, and salt is added frequently. Unfortunately, the iron content of the water supply is something we cannot correct with the softener."

Hi Billy, we always appreciate hearing from our guests, and after sharing your feedback with the owner we'd like to take a moment to clarify what happened during your stay:-We sincerely apologize for the access issues you experienced upon check-in and that our communication and response times impacted your stay. We understand the owners did not hear from you regarding cleanliness until the day before your departure. We wish you would have reached out to the owner or guest contact immediately. We would've been more than happy to send our cleaning team to address your concerns-Guest safety is our number one priority so we take incidents like this very seriously. The contractor was to replace a door and make other improvements to the unit and we should have informed you prior to arrival. It was an honest mistake and he apologized vigorously. A short time later, a complaint was made to the onsite manager about the contractor walking in, the onsite manager also apologized and reassured you no other contractors would enter the unit. We sincerely apologize for the issues you experienced and we do hope the partial refund granted helped make up for the inconvenience you facedWe appreciate you letting us know of your concerns as we strive to provide every guest with a comfortable, safe environment to get away to and relax!