Family-Friendly Fraser Condo w/ Heated Pool Access

Hi Elizabeth, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- The fridge’s water dispenser has been inspected and cleaned, and is in working order, though some minor discoloration may remain due to its age- The downstairs bathroom has undergone a deep cleaning to ensure it meets our high standards- The downstairs bed is scheduled for replacement, and we will inspect the pillows and replace them as needed- All bedding is laundered thoroughly before each guest’s arrival. We’ve not received feedback about reactions to the beds or bedding before, but we apologize that you did not find the beds to be comfortableThanks for taking the time to leave your review!

Hi Valerie, we want our guests to rest easy when they stay with us, and we apologize you experienced some challenges during your trip. We followed up with the homeowner after reading your feedback, and they’d like to share the following:- Specific GPS coordinates and a detailed map are provided in the welcome letter, which should help future guests find the unit more easily.- We acknowledge that the porch lighting could have made entry easier and will ensure the front porch light is left on for future guest arrivals.- While the entrance location and stairs may not be ideal for all guests, the layout is clear in the listing. However, we will review lighting in this area to improve the experience.- The checkout instructions are available in a binder within the condo, and the homeowner will double-check to make sure all communications are clear and consistent moving forward.Thanks again for your feedback, and we hope to have the opportunity to host you again soon!