First of all, we booked 2 bedrooms at villa 1. We arrived at 3:45pm and went to check in at the front desk. We got building B and were told our rooms will be ready at 4:30pm. We waited until 4:35pm, I went to ask if the rooms were ready yet. The manager called, I believe he called and spoke with housekeeper, and told me to give them 10 more minutes. So, we kept waiting until 5pm, the manager came and told me that the rooms were not ready and could not give me time of when those rooms will be ready. He offered another one in building J but only the master room was ready. The other bedroom was not ready and still cleaning. Technically that rooms were not ready. After more waiting the manager came out and offer another one in building M that was finally finished At 5:20pm Now!! The manger apologized the long wait and delay. He offered room credit and late check out at 12 noon. After a long wait, we finally get to rest.
The check in was a bad experience especially it was our first time there but beside that everything else was excellent. The rooms were clean, nice, and well maintained. Beautiful view from the balcony. I wanted to say thank you for the manager that came and tried to make things right. We will recommend and definitely go back again. Hoping everything will be smoother.