We are proud to share with you our beautifully designed family home here in the heart of Robertson! This is the perfect retreat for city folks to rest and recharge. Come and relax in our stylized & well-designed home, or bring your friends and families here to enjoy some quality time together!
♥ 5 Bedrooms + 2 Bathroom
1st Bedroom with a Queen bed + Bathroom with shower, with Split A/C
2nd Bedroom with a Queen bed, with Split A/C
3rd Bedroom with a Queen bed, with Split A/C
4th Bedroom with a Queen bed, with Celling fan
5th Bedroom with a Queen bed, with Celling fan
♥ Linens + Towels provided and changed between guests with no extra charge!
Beddings are made top sheets hotel style!
Towels are provided according to the number of guests.
Free toiletries provided at your ease.
♥ Fully equipped kitchen + Dining area
Fully equipped kitchen equipped with quality appliances: fridge, toaster, kettle, oven, dishwasher & microwave.
Full sets of cookware and dinnerware, complemented by included cleaning products for convenience.
Cooking basics (spray oil, salt, pepper, sugar) provided for you to start your stay here smoothly!
Complimentary tea, coffee, milk on us!
♥ Entertainment lounge area with a smart TV and a nice comfy sofa
♥ Laundry room with a washer & dryer.
♥ 1 free carpark is secured
♥ Long Stay welcomed!
The whole house is yours to enjoy!
**Please note we will only provide 2 set of keys by default, if you need more keys please let me know at least a day before your check in.
**Late arrangements will incur extra delivery charges.
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BOOKING DISCLAIMER
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Please carefully read all information provided in our listing page including house rules in “Other Things to Note” section. Upon reservation confirmation, you are acknowledging that you have reviewed our listing descriptions and our house rules below. Any information that was provided to you during your booking process cannot be accepted as a cause of complaint.
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NO PARTY RULES and QUIET HOURS
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Our house is not suitable for parties and events. The neighbour will call either me, our local security patrol or the police if noise is excessive after 10pm.
We had issues with guests using our house for parties before and Airbnb has helped us to install a noise monitor (For more info please search MINUT online) in our outdoor area. It is camera free and simply monitors sound level in the area. It does not listen in on conversations or capture any data. This device is fully integrated with AIRBNB and when excessive noise (over 80 dBs) is detected during our quiet hour (10 pm - 8am second day), an alarm will be sent off to you through Airbnb to remind you to keep the noise down and move your activities inside our home. If the noise persists, I will try to contact you first and resolve any issues with you. If I cannot reach you or the noise persists after our call, the local safety patrol or police wil be informed and further actions will be taken.
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CHECK-IN and CHECK-OUT instructions
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Check in instructions will be automatically made available to you no later than 1 DAY BEFORE your stay. It is a mobile app link which fits on iOS, Android, phones and tablets as well as desktop computers. By clicking on the link, you will be able to see detailed instructions with images, locations, nearby cafes and restaurants! If you have difficulty accessing the link, please message me anytime for assistance :)
Check out instructions will be automatically made available to you no later than 1 DAY BEFORE your departure! You can find how to check out in either the link provided to you before or on the Airbnb app! Please remember to take a photo of returned keys once you have checked out!
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LAST MINUTE BOOKINGS
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We usually need at least a day to arrange cleaning and inform our cleaners special check-in requirements. If you have made a same day booking, we cannot ensure you a 3pm check in. However we will try our best to accommodate your request, therefore drop us a message before you make a last minute booking and let us know your planned arrival time!
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EARLY CHECK-IN REQUESTS
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Unlike hotels, we do not have an onsite cleaning service and our cleaners usually make their schedule a day before. We have a standard check in time of 3pm which ensures that our cleaners have enough time to make our home nice and clean for your stay! If you need an early check in, please contact me at least a day before your planned arrival day and we will try our best to accommodate your request! Unfortunately we will not be able to guarantee any early check in request on the day of your arrival, thank you for your understanding in advance!
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LATE CHECK-OUT REQUESTS
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We understand that sometimes you really enjoy your time here with us and would like stay a little longer! However, we sometimes have guests coming to stay on the same day you check out and unlike hotels, we do not have alternative rooms for them! Therefore it is important that all late check out requests should be made AT LEAST THE NIGHT before your departure to ensure that our cleaners have plenty of time to finish their work! If you need to check out after 12pm, an extra HALF DAY rate will be charged through Airbnb and the payment must be made on and before the night you check out for your request to be approved. We will not accommodate late check out requests on the day of your departure. Without a late check out confirmation, our cleaner will commence their work at 10am and they will have access to our property for housekeeping.
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STARTER SUPPLIES
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We provide all our guests with essential starter supplies to make your stay more enjoyable. Complimentary supplies include: 1 set of bed linens for each bed, 2 towels per double/queen/king bed, 1 towel per single/sofa bed, 1 tea towel, coffee + tea + sugar + milk, 2 toilet rolls per toilet, 1 bath mat, 2 hand towels and shampoo, conditioner, hand soap, bodywash per bathroom. There are also a few other cooking supplies provided in our kitchen. Please note these supplies are not intended to last for the whole duration of your stay but are provided to avoid the need to rush to supermarkets immediately after your arrival. If you need extra supplies, please arrange with us prior to your stay to avoid delivery costs! If you would like to request mid-stay supply delivery, please contact us and we are more than happy to help!
Please make sure to book for the actual number of guests so that linens & towels can be provided for all!
Thank you for choosing my property for your trip! I hope you’ll make the most of this cozy home, its amenities, and your opportunity to relax and visit the surrounding areas.
Before anything else, I would appreciate it if you took a moment to read these house rules at the beginning of your stay and follow them. If anything is unclear, please contact me so I can explain in further detail to avoid any misunderstandings.
RULE 1: Please respect check in and out times.
❑ The standard check-out time is 10am. There are absolutely no exceptions unless arrangements have been made at the time of booking. For any unauthorized late check-out, a $50/hr late check-out fee will apply.
❑ Under no circumstances can check-outs be later than noon (12pm), as other guests are arriving and the space must be cleaned — Any unauthorized late check-out beyond this time will result to a fee equivalent to a day’s base rate without discounts (NOTE: This fee will not mean possession of the property for the day, this is the fee for over-staying for more than 2 hours without permission)
RULE 2: No parties or events allowed
❑ Strictly no parties allowed. Infringement on this rule will result in eviction without refund.
RULE 3: No smoking allowed.
❑ Smoking inside the property is prohibited and will result an additional charge of over $250. This is as the smell will need to be treated professionally and the room deodorized.
RULE 4: No pets allowed.
❑ Strictly no pets allowed. We absolutely love pets but due to hygienic and health reason/s, we are unable to accommodate them in my property. Violation of this rule will result an additional cleaning fee equivalent to the cleaning fee in your booking as the housekeepers will need to do extra work.
RULE 5: Please respect the noise curfew.
❑ Quiet hours are between 10pm – 8am seven days a week. A noise complaint during these hours will result in eviction without refund.
RULE 6: Please report damages or left behind items.
❑ If there is any damage to the property please inform the host ASAP. We will need to replace them and additional charges may apply.
❑ For left behind items, our housekeepers will bring them back to our warehouse and you can contact us to arrange item pick up from the warehouse for free until two weeks after your check out day. Items will not be kept in the warehouse longer than 2 weeks and we will donate all left behind items to charity shops after two weeks.
❑ If you leave any items behind by accident, we are happy to post them back to you. However, we will need to compensate our housekeepers or managers for the postage fee and their time. This will be $30 + the postage cost.
RULE 7: Please take extra care of your keys. Lost keys incur a replacement fee.
❑ If you are locked out and require us to visit the property, a $50 fee will be charged.
