“The condition of the cottage is extremely disappointing, I wouldn’t book again even though the position was very good.
The kitchen is under equipped, no microwave or dishwasher, the kitchen utensils and equipment all needed washing prior to use, the oven was filthy, also two gas rings didn’t work.
The lounge area carpet had vomit stains, there was a pouf strategically placed over the largest! Stays York did offer to get the carpet cleaned on the Monday, we arrived 4pm Friday, however we were informed the carpet would be wet for 24 hours and we had to be there to allow access, not something you want to supervise on holiday! With Covid this should have been done prior to re-letting. The television leads had to been jiggled each time it was used as otherwise there was no connection. Under the stairs storage cupboard was very untidy and smelly, damp mop and the ironing board was badly stained which rendered it unusable, this cupboard also contained broken patio furniture, so no outside dining facilities, the yard itself was disgusting, rat droppings, etc. (next door had rat bait stations and traps)
The bathroom was the nicest room but had previous occupants hair bobbles left complete with hair and the towel rail was broken.
All windows felt unsafe to open and close.
Personal post was also delivered to the address.
It was not possible to walk round the bed, only 6” gap at the bottom, We wrote “please clean me” in the dust on the dressings table top! Bottom drawer of the chest of drawers was full of junk. The bed was badly made, mattress protector didn’t fit the mattress and the banister wasn’t secure.
One saving grace was that there were plenty of cleaning products, it was a shame the cleaner hadn’t used them! Or been there? The neighbour told us she hadn’t heard the cleaner for at least two weeks, which didn’t surprise us.
Having stayed in York twice previously at two lovely properties with other providers this was a huge let down.