3 Bedroom House (Ealing) - Great Location

We wish all our guests to have a 5 star experience so we are quite surprised about your review that you have posted 5 months after your stay. Firstly, you did NOT stay at our 3 Bedroom House (Ealing). You stayed at the 3 bedroom\ 2 bathroom flat in Ealing. There is absolutely a carbon monoxide detector. It is required by law and is checked in our annual gas inspection. It is very confusing on why you think there is no detector. The flat has central heating and underfloor heating in the bathroom. Did you actually turn it up (as per the instructions) for the flat is very hot. Sometimes, guests have said it's too hot and have had to turn the heating down, Exposed ceiling wiring ? Again, we have no idea where you are referring to for there is NO exposed wiring in the ceiling or anywhere in the flat. The apartment was professionally cleaned for your arrival. You say you left early. This also is surprising for the flat seemed well used after your stay. It is a shame that you did not reach out to us about any struggles or concerns during your stay or after. We would have responded immediately to resolve. Indeed, there has been no communication at all and hence it is only 5 months later that we are aware that you were not satisfied through your posted review almost half a year later.