We stayed for my husband’s birthday weekend. The interior was clean, but communication and property upkeep were disappointing.Management sent numerous emails about ferry reservations and arrival trams, yet never explained how to enter the house. After contacting them after hours upon arrival, we were told it would be unlocked. Despite receiving both our arrival and departure times, they did not schedule our departure tram—the arrangement that needed advance attention.The screened porch, front porch, and back windows had spiders, webs, and other bugs and did not appear to have been cleaned before our arrival.While cooking dinner, the alarm went off. The fire department responded because a code was required to reset it. We were concerned about kitchen ventilation and had received no instructions about this alarm procedure.One golf cart’s lights stayed on after the key was removed, raising maintenance concerns.The welcome envelope contained checkout details and homes-for-sale listings, but no guide to the house. We eventually found the Wi-Fi password on the refrigerator after texting management and receiving no reply.For a professionally managed rental, we expected clear check-in instructions, responsive communication, and better property upkeep. These issues added unnecessary frustration to a special birthday weekend.