6/10 Aceptable
Melva B.
23 ago. 2022
Le gustó: Ubicación
No le gustó: Limpieza y comunicación
Rental for pet owners
Beautiful view in a quiet area of duck creek and an easy check in process. I did have some issues throughout the stay that unfortunately has led me to post my very first review like this. When searching for a cabin I really needed 5 bedrooms... during my search "5 br. 2ba" is what it came up with. After carefully planning my trip I narrowed it down to this cabin since it had "5 bedrooms/3 baths" in the actual description. One bedroom was locked which probably had another bathroom leaving me with only 4 bedrooms 2 baths. After reviewing my contract I noticed the contract showed 4 bedrooms (so I wanted to be fair and not make an issue out of it since I should have reviewed the contract more closely). Wi-Fi never worked after multiple attempts with the property manager. I messaged the property manager at 6, and they responded the next morning (which I understand since it was later in the day when I messaged). I was asked to turn the modem off which I had tried the night before multiple times and it did not work still so the property manager said they would complete a work order and keep me updated, at 4:30 that night they checked if it was working, I informed them it was still not working and no one had stopped by and we had no contact with anyone. The next day at 12:45 they asked for status on the modem if it was working and to make sure all cords were connected, I informed them still no change and no one had contacted us. After our 3rd day, they needed all the details of what was happening since the provider was asking for it. "They won't send tech without basic info 1st. I'll see if they are coming today or tomorrow, they are usually pretty quick" , two days later I receive an automated message saying thank you for staying with them after we decided to leave a day early with lack of communication with the property manager. I'm not the type to bug anyone and am very respectful of other peoples time, but it was not my responsibility to stay up on the Wi-Fi situation when I'm trying to desperately spend time with my family. Lastly, It rained the entire time during our stay, making it humid and strengthening the scent of urine in the carpets since its a dog friendly unit. I expect this in any rental that allows pets but this cabin had a very strong urine scent from the moment we got there. I emailed the second night we were there with these concerns and unfortunately no one ever responded. Sadly, we left a day early with lack of communication.
Melva B.
Se hospedó 4 noches en agosto de 2022
