8/10 Buena
Sherri F.
31 mar. 2021
Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio
Nice resort, had some issues
The check in process once we got to the resort was great but we got a call 2 hours prior to check in telling us the AC was not working in our unit and we could either move to a room half the size or cancel the reservation. Neither Of those options were going to work for our party of eight. I had to suggest an alternative option of staying in the room without AC which they agreed to. We were told that the AC would be fixed the following day and it was not. They eventually did fix it on the 3rd day. In addition, the owner of our unit has not redone any of it since being built in the early 80’s and as a result, the oven is so old, it is somehow stuck and unable to open. The unit was clean but in severe need of major updates! Beds were comfortable and the unit was very spacious. The staff once we arrived were all wonderful and they did offer a small discount on our stay for the issues we encountered. The only other issue is we were told it was a heated pool but the heater wasn’t actually working. The location and view of the beach and ocean were amazing and access was super easy.
Sherri F.
Se hospedó 3 noches en marzo de 2021
