Outpost: Alpine Cottage Three

Hi Kare, We are so sorry to hear that the furniture at Alpine Cottage Three detracted from your time in Jackson Hole. We are in the process of selecting a new couch with the homeowner, and will have our team take a look at the kitchen table. We hope to host you for a seamless experience if you ever return to Jackson Hole. Sincerely, The Outpost Crew

Hi Sarah, Thank you for taking the time to provide us with this feedback! We are glad to hear that you found the central location of Alpine Cottage 3 suitable for your vacation, and appreciate your kind words regarding our team! We are very disappointed to learn of the lack of salt, pepper and a kitchen sponge, as these are certainly standard amenities that we do our best to keep stocked for each new reservation. We apologize that this was overlooked, and would have been happy to replenish these items had we been made aware during your stay. We are also disappointed to hear that the interior of the unit did not meet expectations, and do appreciate your feedback regarding the furniture and carpeting. We take this feedback seriously, and have since ordered a new rug for the living room area, as well as a new kitchen table. We are in the process of ordering a new set of chairs for the living room area as well, to enhance the overall interior and future guest experiences. We would absolutely love the opportunity to host you for a seamless stay, should you ever return to the area in the future! Best, The Outpost Crew

Hi John, We are terribly sorry to hear that you had a one star stay at Alpine Cottage Studio. We apologize for any confusion caused, as our team did leave you a voicemail explaining the latest developments with the air conditioning, on which we never heard back from you. As soon as you let us know the home wasn't getting as cool as desired, we sent our maintenance manager to take a look, and he changed the filters and indicated that we should hire a technician to take a second look. We were fortunate to be able to schedule a last minute appointment with a technician, who told us he was able to get the air conditioning fully functioning again, which we relayed to you over voicemail. We haven't had any air conditioning complaints since, so we do believe the problem was resolved during your stay, but we are terribly sorry to hear that you never received your voicemail and that this left you with a one star impression of your stay. If you ever return to Jackson Hole, we would love to host you for a seamless experience. Sincerely, The Outpost Crew