Outpost: Grand View 5020 -Fireplace, Elevator, AC!

We're so glad to hear that you had a great time staying at Grand View 5020, Ronny! We'd love to host you again if you ever return to Jackson Hole. Cheers, The Outpost Crew

Hi Sharon, We're glad to hear that you found Grand View 5020 to be roomy and clean, but terribly sorry that salt, pepper, and coffee filters weren't waiting for you at the home when you arrived. These absolutely should have been provided and we apologize for the oversight on our part! Occasionally guests accidentally throw these items out or take them with them, but our team should have caught that. We only wish you had let us know during your stay so that we could have brought you more right away! We hope to host you for a five star experience if you ever return to Jackson Hole! Sincerely, The Outpost Crew

Hi Patricia, Thank you for providing us with feedback regarding your recent stay at Grand View 5020. We are so sorry for the issues that prevented you from having a 5-star stay. We completely understand your frustration. You are correct that the unit-ready text message you received is automated. Our system sends these messages every hour on the hour, so, when a unit is ready for check-in between 3 PM and 4 PM, the text will send at 4 PM. We acknowledge that this is an unfortunate software limitation and we are truly sorry for the unwelcome start to your vacation. Reviewing our records, we see that you called at 12 PM regarding an early check-in and our teams had not finished preparing the unit. You are correct that the home was ready at 3:20 PM and we regret that we did not personally follow up to inform you of this. While we would have been happy to assist you with early access had we been made aware that you were waiting outside of the home, we acknowledge that we fell short in our communications and follow-through and we are truly sorry for this. We hope that despite this issue, you were able to enjoy your time in Jackson overall. Please let us know if you ever return to the area. We would love the opportunity to welcome you back for a seamless experience. All the best, The Outpost Crew

Hi Colleen, We are pleased to hear that you enjoyed your stay at Grand View 5020! We are terribly sorry to hear that you felt our response time was not fast enough, however. We take this feedback very seriously, as we pride ourselves on our customer service and speedy response time, so we looked into our team's communication with your group. It appears as if we returned your only call to the office within 5 minutes of missing it, and in terms of email and VRBO communication, all responses were very quick, with the exception of your late checkout request message that came in at 9PM. We do have an on-call after hours team to respond to emergencies, but any late checkout requests need to be coordinated with our housekeeping manager, who does not work overnight hours, which is why we could not answer until we got a hold of her. Our team member did respond at 6:51AM the following morning, however, well before our standard opening hour of 9AM. We also have an email from you asking about the dishwasher, but 15 minutes later you replied saying to disregard, before a team member could assist. We sincerely apologize that you didn't feel our team's responsiveness was top notch - there are some challenges associated with not being onsite as we would in a hotel, but we always want our guests to feel well taken care of. We hope to have the opportunity to show you our five star level of service if you ever return to Jackson Hole! Sincerely, The Outpost Crew