1 Mi to Moses Lake: Home w/ Private Yard & Hot Tub

We appreciate you taking the time to share this feedback, and we're glad the communication during your stay came through clearly. We're sorry the notice about the central A/C didn't reach you before arrival, that's on us. The main unit has been down due to the extreme summer heat, so we've added portable and window A/C units to every bedroom and sitting room to help guests stay cool while a full repair is arranged. We checked the hot tub and it's currently operating normally. The garbage disposal issue is being addressed. We take cleanliness and stocked supplies seriously and will be reviewing our turnover process to make sure the home is fully ready for the next guests. We're glad the location and check-in worked well for your trip and hope future stays reflect the improvements we're making.

Hi Brian, thank you for sharing your feedback. We followed up with the owner, who would like to address the following:- We’re sorry to hear that your experience did not meet your expectations.- Once concerns were brought to our attention, we immediately arranged for a deep cleaning and addressed the reported issues.- A partial refund was issued for the nights not stayed, as we strive to handle guest concerns fairly and promptly.- We continue to make improvements to the property to ensure a clean, comfortable environment for all future guests.Thank you again for your feedback; it helps us as we work to enhance the guest experience.