6/10 Aceptable
Kim S.
3 feb. 2025
Le gustó: Limpieza, check-in, ubicación
No le gustó: Comunicación
Disappointed
For context, we have been in 7 other condos units in Hali’i kai. We were very disappointed with our stay at this unit:1. When we arrived the fridge was making a very loud buzzing sound. We couldn’t carry on a conversation over the sound. We immediately contacted the property management team via email, no immediate response. After a couple hours, we figured out that if we turned the fridge off and on, the noise stopped. We emailed the property management back telling them we had found a solution, they responded promptly, telling us to reach out again if more concerns. As it turned out, the noise returned that night waking us from sleep and despite resetting the fridge, kept recurring every 3-8 hours, waking us up multiple times each night. We emailed the managers after the first night, but did not receive any further replies; they ignored all problems, but their prompt reply to our email informing them we had (temporarily) fixed the issue shows they were getting our messages. 2. The beach gear was filthy, disorganized, and worn out. By far in the worst shape of any unit we have seen. 3. Bed was uncomfortable with cheap wool mattress pad that was hot (no a/c in bedroom just fan) and folded when you moved, covered by a too small flat sheet (no fitted sheeted) that didn’t fully cover the mattress lengthThe unit was fairly clean (average), dishes were clean, unit decently stocked (sugar, spices, baggies, samples of shampoo, detergent).Hal’i Kai staff are great.
Kim S.
Se hospedó 3 noches en enero de 2025
