6/10 Aceptable
lisa marie N.
16 ago. 2024
Le gustó: Limpieza, ubicación, veracidad del anuncio
No le gustó: Check-in
Looked for reasons to keep deposit
We arrived at property and had to wait an hour just too get in, the code they gave wasnt the right one. When we finally get inside we instantly notice how hot it was inside . So after trying to figure out whats wrong with thermastat we contact the host letting them know there is an issue with ac at this time i let them know i wasnt to happy about the door problem aswell .
The host then calls vrbo telling them we are a problem from the getgo . We worked with them and waited a day and a half for them to fix ac.
We have 2 little kids and had to have people in our rental during our vacation . So knowing it wasnt going to be fixed they had us buy 3 fans which i had to build at 12.30 at night . The one thing that stands out to me is the host texting me saying you guys have been a problem from the getgo and she contact vrbo letting them know that. The guests are a problem if you cant getinside your condo ???? Wow besides all this we contacted them ahead of time during storm and they assured us everything was and is fine
And there is no state of emergency.
Yet this is the ecuse they gave about the ac and door they blamed it on weather and they coudlnt forsee this happening ????? They had noone check the apartment before hand to make sure it was ok for us too arrive . They just keep telling us the pics showed it was in perfect condition ..
Can you tell the door and tempiture of the apartment from a picture ? They lied to us beforehand then came up with excuses for there mi
lisa marie N.
Se hospedó 5 noches en agosto de 2024
