Opinión verificada
6/10 Aceptable
Roger G.
29 abr. 2023
Le gustó: Limpieza y comunicación
No le gustó: Check-in
Bad check in experience and very noisy !
We got there about noon time and the reception desk did not receive the information we sent to Stay Sol the day before so we had to wait half an hour in the lobby before they receive it. Then, we asked if the room was ready and Stay Sol told the reception desk that “early check in” was available for $50 … which meant that the room was ready but they wanted a few dollars more from us…we were there for a full week ($$$) so we felt that it was pretty cheap to leave us waiting in the lobby for 3 hours because they wanted an extra $50 which we decline to pay
Three hours later, we finally get access to our room. It was clean and confortable.
Our neighbours were talking very loud (not that they were partying or anything but just talking loud) until 4am…the first 2 nights. Not pleasant at all! In addition, we were on S Ocean drive side (3rd floor) and there is a LOT of noise coming from the street.
On a positive note, the roller shade chain of the patio door broke on the second or third day of our stay and we sent an email early morning to advise them and when we came back late afternoon, they had send someone over to repair it. We thought they were very good responding to that complain
Se hospedó 7 noches en abril de 2023