6/10 Aceptable
Renee M.
25 ene. 2023
Le gustó: Limpieza, check-in, ubicación y veracidad del anuncio
No le gustó: Comunicación
Office staff Humiliates guest
On the first day of using the pool, placed our towels out on the chairs, return to our room for a quick breakfast, and then head back down to the pool. We had read all the rules in the books that were provided and on the pool deck itself nothing said anything about not being able to save your seats with your towels. We get up to our room and we’re sitting on the balcony eating our breakfast some one is taking our towels. apparently the office lady’s came and took the towels . We went down to the office and we’re told There are signs everywhere that tell you you cannot leave towels, unattended at the pool. There were no signs that we could see on our way to the pool and nothing in the book of rules we we’re humiliated.more by them saying that there’s signs everywhere and there are no signs. Later, we found three sides, one coming out of the office door into the pool, which we would never use one going into our garage of our unit which we did not use and the other which was on the pool deck was in the bar that didn’t open till noon and once they open the doors to the bar, you could see that sign. The whole situation was handled very immaturely, and we will never stay there again
Renee M.
Se hospedó 7 noches en diciembre de 2022
