Abode | The Pennsylvanian | 2-Bedroom Suite

We are so pleased that you had such an enjoyable experience! Thank you for taking the time to share and we hope to host you again in the future! - Rebecca + Abode Team

Kendall, we were so excited to host you! Our team strives for excellent communication and seeing that you had that experience is wonderful to know. We are sorry that there was a cleaning concern but glad that the team was able to come and correct this quickly. We look forward to hosting you again soon.

Hello Aric, thank you for staying with us during your recent visit to Pennsylvania and for taking the time to leave us your feedback. We're glad to know that you find our home visually pleasing and that you appreciate the demeanor and responsiveness of our customer service agent, Aric. We do apologize for having fallen short of your expectations surrounding our pre-arrival process and cleanliness. Upon review, we were unfortunately not advised of these inconveniences. We always try to remedy any issues and concerns our guests might have as long as they are relayed immediately, so we always encourage this and wish we had heard from you to try to improve your stay before you checked out. The requirements we ask of our guests before booking are listed in the house rules prior to booking and are certainly not meant to be surprising. We understand not everyone may agree to every host's rules which is why we post them at the top of the house rules for guests to decide whether or not this is something they wish to abide by. As for our sheets, we can promise that our linens are always sent off for professional laundering and a steam press, and you're right, while this sheet was cleaned and sanitized, it seemed that a stubborn stain failed to come out entirely. We can imagine how off-putting that was for you and will are working hard to improve our quality control for future guests to avoid this from happening again. Likewise, rest assured that the issues on the coffee maker and soap dispenser have been properly communicated to our housekeeping and maintenance team for immediate attention. Thank you once again for your candor, Aric. We would love to have you back so that we can share a better experience with you. Until then, you take care for now! Appreciatively, Jeni @ ABODE

KC, thank you for taking the time and leaving a review for us. We are extremely disheartened that your stay was less than perfect. We are looking as to why we did not get your messages during your stay. We sincerely apologize that the property did not meet your expectations -- feel free to contact us so that we could process an credit on your end for the outage of the HVAC during your stay.