8/10 Buena
Bruce F.
10 feb. 2025
Le gustó: Limpieza, ubicación, veracidad del anuncio
No le gustó: Check-in y comunicación
Mountain Retreat
The lodging was new and very smartly appointed. It was spotless clean and very comfortable as well. The furniture and decor were first class and everything we needed was at hand. The only issues we had involved communication with VACASA. We needed to stop by the VACASA office to check in prior to going to the property. This information was contained in the check-in instructions, however, it was at the very end of the instructions. The first part of the instructions dealt with how to use the door lock. We drove all the way up the mountain and then realized we couldn't enter the locked gate for the community. After retrieving a door key and key card for the gate, we did gain access to the home. It seemed that the instructions provided were for another property altogether. The only other thing that should have been communicated is that the Unit we stayed in was a downstairs Unit requiring us to carry all of our luggage and supplies down two flights of stairs. Fortunately, we are in good shape and could manage this detail however, this should be clearly noted in the property details. Older or less fit guests would have trouble accessing this property. Other than these inconveniences, we enjoyed our stay.
Bruce F.
Se hospedó 2 noches en febrero de 2025
