2/10 Terrible
Social G.
19 jul. 2025
No le gustó: Limpieza, check-in, comunicación y veracidad del anuncio
The villa was pretty but that’s about it. The pool is way smaller than it looks on photos. We had some issues were the wifi, air conditioning, and electricity went out in the whole villa for 12 hours. We had no way to reach out to the host to get help because the villa is so high up that our phones didn’t have service. The only way to communicate is thru wifi and using what’s app. The host told me at the beginning of the Stay that the phone connections are very bad here and told us use the Wi-Fi in order to communicate with her … we tried but none of our calls or text went thru. We waited until the daylight to walk down to the beach club that was nearby in order to get some Wi-Fi to contact the host after communicating this issue with the host…. She had no remorse and told me that there’s nothing that she can do and that we should’ve let her know sooner and that is not her fault that we didn’t have service on our personal cell phones. There was also a limit on the amount of hot water you can use so the host told us to take cold showers. There’s also several wild cats walking on the actual property throughout the porch scurrying around all day and night. NONE of this was listed or told before we booked. We paid a lot of money to stay at this beautiful resort and unfortunately, we did not have the best of times. I wish that the outcome could’ve been better.
Social G.
Se hospedó 2 noches en julio de 2025