Elegant & Cozy Escape - 5Beds/2.5Bath - Sleeps 10

Thank you for your feedback and for sharing your experience. We're glad to hear that you enjoyed our location, but we sincerely apologize for the issues you encountered during your stay. We take cleanliness and maintenance very seriously, and we're sorry that the sheets were not up to standard and that the flooding caused an odor. We will make sure that this kind of thing does not happen again, and we'll be addressing these concerns with our cleaning and maintenance teams to ensure they are resolved promptly. We truly appreciate your understanding and hope we can welcome you again in the future.

Thank you so much for your kind and thoughtful review! We're thrilled to hear that you enjoyed your stay and found the location, kitchen, and living spaces to your liking. It’s great to know that everything worked well for your group, and that you were able to take advantage of the local amenities. We also appreciate your feedback on the areas where we can improve. We apologize for the issues you experienced with the window AC unit, the bath-to-shower valve, and the window treatments. We will make sure to address these items to ensure a more comfortable experience for future guests. Additionally, we understand the concern with the stairs and elevation changes, and we will look into how we can improve accessibility. We truly value your feedback and will take action to make the property even better. We would love to host you again on your next trip to Pittsburgh!