8/10 Buena
Joseph K.
7 ago. 2025
Le gustó: Limpieza, check-in, ubicación y veracidad del anuncio
The location, view, pool and interior layout of the property are definitely five star. The kitchen and eating areas were well stocked and conducive to family dinners. We had adults (primarily couples) and children under 12. If there were teens and/or singles the lack of bunks or twin beds must be taken into consideration. The vrbo listing "twin bed" is not a twin bed but a chaise seat. The pool is indeed indoor. The picture gives the feeling of openness to the outside. However, the sliding doors are doors only not openings (ie, they cannot remain open IAW county law). Neither the sauna nor the humidity conditioning systems had function controls so were unusable. The pool was definitely used and enjoyed but not five star. The responses to our communications about concerns did produce satisfactory action or information that mitigated the concern. The initial text communication was answered with a "we will tell our team". That was about wetness and smell in a couple of locations in the lower level. A subsequent call (on a Sunday) to the 800 number (international help center in our estimate) got a "we have never heard of that and don't know what to say". Fortunately there were only passing rain storms the rest of the stay so the wetness was not a concern but the mustiness remained.
Joseph K.
Se hospedó 7 noches en julio de 2025
