Atardeceres Bermellón | Joya Arquitectónica Frente al Lago - Alberca/Jacuzzi/Nuevo LSV de 6 Asientos

I am very sorry to hear that you stay was not to your satisfaction. As the owner of the company I take these issues very seriously. Fortunately our messaging software logs all communication with guests. Your assertion that our staff was slow to respond is wildly inaccurate. You and the person you wanted added to the communication were sent a total of 13 messages none of which were responded to. There were also 3 voicemails left as well. We informed you that a previous guest had broken 1 faucet and we expedited the shipment so it could be replaced as soon as possible. We worked with the other party in your group to make sure the installation of the faucet took place when it least impacted you and everyone was at the beach. I am very sorry that the plumber forgot to turn the water back on at the street. Based on the messaging logs it took exactly 11 minutes for us to have someone there to turn it back on. Again I do apologize for the inconvenience. The pool controls and outside tv were working the day you arrived and the day you left and are currently working. There are instructional videos in our app that show you how to use both along with other things in the home. Furthermore, we received exactly zero messages from you or your guest about either issue and would have been more than happy to have someone come walk you through the operation of both. We also would have replaced the batteries in the master had we been alerted. During our company meeting this morning I was chastising both maintenance and guest relations based on your review. Once they showed me the messaging with timestamps etc, I apologized to them. I highly recommend thinking about those that it may impact before making completely erroneous accusations. I am happy to provide all messaging logs if there is some confusion. Again I am very sorry your stay was not to your liking but your review is wildly inaccurate.

I am very sorry to hear that you stay was not to your satisfaction. As the owner of the company I take these issues very seriously. Fortunately our messaging software logs all communication with guests. Your assertion that our staff was slow to respond is wildly inaccurate. You and the person you wanted added to the communication were sent a total of 13 messages none of which were responded to. There were also 3 voicemails left as well. We informed you that a previous guest had broken 1 faucet and we expedited the shipment so it could be replaced as soon as possible. We worked with the other party in your group to make sure the installation of the faucet took place when it least impacted you and everyone was at the beach. I am very sorry that the plumber forgot to turn the water back on at the street. Based on the messaging logs it took exactly 11 minutes for us to have someone there to turn it back on. Again I do apologize for the inconvenience. The pool controls and outside tv were working the day you arrived and the day you left and are currently working. There are instructional videos in our app that show you how to use both along with other things in the home. Furthermore, we received exactly zero messages from you or your guest about either issue and would have been more than happy to have someone come walk you through the operation of both. We also would have replaced the batteries in the master had we been alerted. During our company meeting this morning I was chastising both maintenance and guest relations based on your review. Once they showed me the messaging with timestamps etc, I apologized to them. I highly recommend thinking about those that it may impact before making completely erroneous accusations. I am happy to provide all messaging logs if there is some confusion. Again I am very sorry your stay was not to your liking but your review is wildly inaccurate.