6/10 Aceptable
Jamie G.
21 jul. 2024
Le gustó: Limpieza, check-in, ubicación y veracidad del anuncio
No le gustó: Comunicación
Overall nice place
I want to give this place an amazing recommendation because everything was beautiful -even nicer than the pictures. We were there for my daughter’s World Series- Just my daughter and I. We ended up leaving a day early. Everything was fine until Friday night when we were locked out of the room for four hours. The keypad battery died so unfortunately after an entire day of playing ball in the sun, we were locked out of our room until help could arrive. After the very nice lady showed up to assist she couldn’t access the place either. She then called a locksmith so we had to wait even longer and we didn’t have access to our room until around 11 o’clock at night. I was told we would be reimbursed for the problems and that it would be Worth it for the trouble that we had but so far have heard nothing about how that’s going to be done. The main issue I had besides being locked out of the room was that No one answered the phone number that was given when we called from two different phones. I understand there was An issue with service in that area. Our entire team was experiencing the same problems. There were responses to our messages although delayed. I just think you shouldn’t have a electronic keypad that’s battery operated if this is a possibility without giving someone access who can actually help without having to call a locksmith. If am reimbursed for the trouble- I would give this place a 10/10 because other than that aggravation everything Was amazing.
Jamie G.
Se hospedó 6 noches en julio de 2024
