More than 25 house issues around poor or no maintenance and poor cleanliness. Here are just a few examples concerning plumbing, electrical, lack of supplies (supposedly provided per the description):
No access to the front-door from parking due to piled up snow and massive ice blocks on the front porch. I requested clearance of this 5 days before. Maintenance showed up at 4:10 (10-min after check in) as family guests were arriving. We later discovered many lights burned out on the high ceiling, no dish strainer, no dish towels nor cloths, no dishwasher soap, master bathroom faucets were loose we had to fix them, laundry room smelled like cat urine, variable speed did not work on the fans above the fireplace - only supper fast, fan not working and out of socket in upstairs bathroom, the sink plunger in the master bathroom was stuck closed, several blinds are broken or will not open and close properly, pellet stove was filthy. Each time we lighted it took 30 to 45 minutes to ignite, by day three it took 1.5 hours for it to ignite even after clearing some of the barely accessible ash. Dust and dirt everywhere in the house, dirty carpets that I had to vacuum before guests arrived. Nephew found a 1" dead bug on the carpet by the front door. Front porch and sidewalk were strewn with muddy forest debris besides the ice. We had no access to the back patio for barbeques and our planned picnic due to the roof-snow piled 8 feet high, where it was most convenient rather than placed/pushed onto the lawn with a tractor beside the cement slab. Part of the front window view was blocked with 6ft of piled snow from the roof instead placed aside and on the lawn. Of course, for a house with three full-bathrooms for up to 16 guests, does it really make sense to have only one 40 gallon water-heater?
Management refused to remedy any issues before or while we were there. It appeared this house had not been used or cleaned for a year.
I was offered apologies by text and phone and then nothing was done about it. Or I was thanked for informing Management about issues that they would take care of after we leave. What kind of professional service is this when you pay a huge non-refundable cleaning fee for a clean and functioning accommodations that are supposed to be working and ready to move into? Imagine the same happening to you at a motel or other VRBO house?
"I am very sorry to hear about these housekeeping and maintenance is
