Waterfront Mansion Luxury House. Hot Tub and Pool. Perfect Family Gathering.

Unfortunately this guest was someone that could not be made happy from the beginning and was searching for money back from the day they started to occupy the property. The sheets, as expected, get changed and washed after every single stay and the hairs pictured happened to not be there during the pre guest inspection. The guest was offered brand new sheets but said they don’t sleep on brand new sheets. The “insect hills” that the guest failed to mention was clarified as common mineral deposits due to the naturally salty air, of course not at all as she described. The property manager explained this, rather than “admitted it was an issue”. I have yet to find the holes in the walls not pictured. The towels get replaced as often as needed and have been replaced within a month of this guests stay and will continue to be. The shower door handle that was broken happened to be the one that had been fixed within a couple weeks of this guests stay and weren’t broken during the pre guest inspection. The windows seem as if they are cloudy because the house is within 20 feet of the ocean, the salt in the air sticks to them as the moisture from the humidity dissipates, they are cleaned in between every stay and pressure washed twice a year, yet a single windy night will cause the salt to build up. The property manager let me know that they had trouble getting the TV’s working and that it was a simple misunderstanding of how to operate them- also forgotten to mention. She shortly after requested 6,000 back due to relocating to a hotel for one night and we never received receipt of the 6,000 hotel stay.