Refugio Sandy Feet frente al lago en Big Spirit Lake

Thank you Kelly we're happy hear you enjoyed your stay in the Sandy Feet Retreat. --Okoboji Vacation Company

Hi, thank you for leaving a review, we were unaware of any E.coli issues on Big Spirit Lake and have been in touch with the DNR who confirmed there has not been an issue on that lake. I'm sorry the weather didn't cooperate for your stay and you missed the washcloths, shampoo and conditioner provided. We look forward to hosting you next year. Thank you, Management

Hi Emily, We were so sorry to hear your Grandma got sick during your stay and felt terrible we couldn't accommodate an extra nights stay. Unfortunately we weren't told about the incident (or the full day of cleaning) and had to remedy the mess/stains in less than three hours before a new family checked in. The vomit was on the closet doors, nightstand, bedding, and stained the brand new carpet. We thought were fair given the circumstances and only charged the $123.00 that the professional carpet cleaning company charged for the last minute trip. We were also upfront about the charge and even let you know the amount prior to. If requested or reached out to we would have happily helped and brought up additional supplies. We offer concierge services and this is noted in the welcome books. Propane tank replacements, supplies and etc. We hope your Grandma is recovered and you can enjoy another weekend at Lake Okoboji. P.S. for future travelers firewood is never included and needs to be purchased locally. It's part of the "Buy Local and Burn Local" initiative the Iowa DNR follows to prevent the spread and entry of harmful pests in firewood.