Experience Big Bear City Charm and Lake Activities. Great price!

It is unfortunate that the guest did not have a pleasant experience. Although, as even the guest quoted us saying, the renter did not want or desire for our staff to go to the property and verify all that he said was wrong with the estate. He did not allow us access to the home, therefore making his claims sound fishy and unreliable. He demanded a discount/refund immediately without stating much of any issues. We do not understand how pots, pans, and utensils can be labeled "insufficient". After we told him this, he started fabricating a list of grievances (upon inspection, sofa beds were intact, lights were working, thermostat working properly etc) . We tried to accommodate him as much as we can but he was not willing to accept anything but money back. After his check out, a member of his party left something behind. We went above and beyond to make sure that they receive it back that day, even though it was a holiday. He was still unsatisfied and we feel that nothing could have made this guest have a pleasant experience.