2/10 Terrible
Dessie C.
5 sep. 2022
Le gustó: Check-in, ubicación, veracidad del anuncio
No le gustó: Limpieza y comunicación
Not Able To Stay And Not Helpful Property Manager
The property is in a beautiful location and does have an amazing view. The cabin is nice inside and we were so excited when we first walked in. However, within 15 minutes of being there, my husband and son were having some kind of allergic reactions inside the cabin. We were here for a family reunion so we left at that time and went to visit family at another rental. They were totally fine after leaving. I contacted the property manager asking if there were cats there because that’s one thing my husband is very allergic too. She said no and I let her know they were having some kind of reaction to something in the cabin. Upon returning late that night, within 15 minutes it started again with my husband and son. It quickly spread to myself and my other four children. Everyone was itching, sneezing, having itchy throats, and my son with asthma was having a hard time breathing. We knew there was no way we could stay there and quickly packed up. We rented two hotel rooms and I contacted the property manager to let her know what was happening and to see what needed to be done going forward. It was late at night so I understood she might not be able to respond. The next morning she stated other people have stayed there with no reactions and that it was cleaned Tuesday and she would leave our code active until checkout day, but there was nothing else to do. I let her know we have stayed at many other rentals and never had an issue like this. We loved the house and were incredibly sad we couldn’t stay there. Because she wouldn’t send anyone to check on it or do anything else to help, we asked to pay for one night (even though we didn’t stay there) and the cleaning fees and other fees and just see if she would refund the other three nights. She said she is sorry but the cancellation policy is clear that we needed to cancel 14 days ahead for a partial refund. This response made no sense because we didn’t want to cancel. We came to the property and loved it and wanted to stay. We didn’t know there would be issues. Her responses were defensive and she never offered any kind of help or solution. We couldn’t stay there at all and to find other accommodations. We’ve always had such amazing and gracious owners, so this was surprising and disappointing. I would not recommend this place to anyone.
Dessie C.
Se hospedó 4 noches en septiembre de 2022
